Restaurant AGM: Lead Operations, Service & Team Growth

Horsefeather; Palo Alto (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health Benefits

401k with a 4% match

Employee Assistance Program

Job summary

Horsefeather Palo Alto is seeking an Assistant General Manager to partner with the GM in running daily restaurant operations and delivering an outstanding guest experience. You will lead FOH, train staff, manage labor and inventory, and ensure smooth service with a focus on quality and compliance.

Ideal candidates bring 3+ years of leadership in fast-paced restaurants, strong problem-solving skills, and a proactive, team-focused mindset. Nights, weekends, and holidays required.

Qualifications

• Minimum 3 years of management experience in hospitality or restaurant settings.
• Experience in high-volume, fast-paced service environments.
• Strong leadership, communication, and team development skills.
• Ability to manage financial responsibilities, including labor cost control and inventory tracking.
• Familiarity with POS systems (Toast preferred), reservation systems (Resy/OpenTable), and scheduling software (Sling / When I Work).
• Must have California Food Handler’s Card and RBS certification.
• Availability to work nights, weekends, and holidays as needed.
• Must be able to lift 50lbs and stand for extended periods of time.

Responsibilities

• Assist in managing daily restaurant operations, ensuring a seamless and high-quality guest experience.
• Lead FOH staff, ensuring adherence to service standards, hospitality expectations, and company policies.
• Train, mentor, and develop employees, fostering a positive, professional team environment.
• Support the General Manager in hiring, scheduling, and labor management.
• Oversee and support service flow, ensuring efficiency and attention to detail in guest interactions.
• Assist in inventory management, ordering, and cost control.
• Address guest concerns, complaints, and service recovery efforts in a professional manner.
• Maintain compliance with health and safety regulations, labor laws, and internal policies.
• Work with the General Manager and Chef de Cuisine to ensure FOH and BOH collaboration.

Skills

Leadership

Communication

Team development

Financial management

Labor cost control

Inventory tracking

Multi-tasking

Customer service

Problem solving

Education

California Food Handler’s Card

RBS certification

Tools

Toast

Resy

OpenTable

Sling

When I Work

Job description

Horsefeather Palo Alto is seeking an Assistant General Manager to partner with the GM in running daily restaurant operations and delivering an outstanding guest experience. You will lead FOH, train staff, manage labor and inventory, and ensure smooth service with a focus on quality and compliance.

Ideal candidates bring 3+ years of leadership in fast-paced restaurants, strong problem-solving skills, and a proactive, team-focused mindset. Nights, weekends, and holidays required.