Assistant General Manager (AGM)

Horsefeather; Palo Alto (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health Benefits

401k with a 4% match

Employee Assistance Program

Job summary

Horsefeather Palo Alto is seeking an Assistant General Manager to partner with the GM in running daily restaurant operations and delivering an outstanding guest experience. You will lead FOH, train staff, manage labor and inventory, and ensure smooth service with a focus on quality and compliance.

Ideal candidates bring 3+ years of leadership in fast-paced restaurants, strong problem-solving skills, and a proactive, team-focused mindset. Nights, weekends, and holidays required.

Qualifications

• Minimum 3 years of management experience in hospitality or restaurant settings.
• Experience in high-volume, fast-paced service environments.
• Strong leadership, communication, and team development skills.
• Ability to manage financial responsibilities, including labor cost control and inventory tracking.
• Familiarity with POS systems (Toast preferred), reservation systems (Resy/OpenTable), and scheduling software (Sling / When I Work).
• Must have California Food Handler’s Card and RBS certification.
• Availability to work nights, weekends, and holidays as needed.
• Must be able to lift 50lbs and stand for extended periods of time.

Responsibilities

• Assist in managing daily restaurant operations, ensuring a seamless and high-quality guest experience.
• Lead FOH staff, ensuring adherence to service standards, hospitality expectations, and company policies.
• Train, mentor, and develop employees, fostering a positive, professional team environment.
• Support the General Manager in hiring, scheduling, and labor management.
• Oversee and support service flow, ensuring efficiency and attention to detail in guest interactions.
• Assist in inventory management, ordering, and cost control.
• Address guest concerns, complaints, and service recovery efforts in a professional manner.
• Maintain compliance with health and safety regulations, labor laws, and internal policies.
• Work with the General Manager and Chef de Cuisine to ensure FOH and BOH collaboration.

Skills

Leadership

Communication

Team development

Financial management

Labor cost control

Inventory tracking

Multi-tasking

Customer service

Problem solving

Education

California Food Handler’s Card

RBS certification

Tools

Toast

Resy

OpenTable

Sling

When I Work

Job description

Join Our Team as Assistant General Manager (AGM)

About the Position:

The Assistant General Manager works closely with the General Manager to oversee the day-to-day operations of the restaurant, ensuring efficient service, strong team performance, and guest satisfaction. This position is hands‑on and requires a high level of organization, leadership, and problem‑solving ability. The AGM must be proactive, adaptable, and ready to assist in all aspects of service and operations.

Key Responsibilities

• Assist in managing daily restaurant operations, ensuring a seamless and high-quality guest experience.
• Lead FOH staff, ensuring adherence to service standards, hospitality expectations, and company policies.
• Train, mentor, and develop employees, fostering a positive, professional team environment.
• Support the General Manager in hiring, scheduling, and labor management.
• Oversee and support service flow, ensuring efficiency and attention to detail in guest interactions.
• Assist in inventory management, ordering, and cost control.
• Address guest concerns, complaints, and service recovery efforts in a professional manner.
• Maintain compliance with health and safety regulations, labor laws, and internal policies.
• Work with the General Manager and Chef de Cuisine to ensure FOH and BOH collaboration.

What We’re Looking For (Please Read Carefully):

We are seeking a motivated, hospitality-driven leader with strong organisational skills, financial understanding, and a commitment to exceptional service. The ideal candidate is a highly adaptable problem‑solver who thrives in a fast‑paced, high-volume restaurant environment.

Minimum Requirements

• You must be 21 or older to apply
• Minimum 3 years of management experience in hospitality or restaurant settings.
• Experience in high-volume, fast-paced service environments.
• Strong leadership, communication, and team development skills.
• Ability to manage financial responsibilities, including labor cost control and inventory tracking.
• Familiarity with POS systems (Toast preferred), reservation systems (Resy/OpenTable), and scheduling software (Sling / When I Work).
• Strong problem‑solving ability, attention to detail, and ability to manage multiple priorities.
• California Food Handler’s Card and RBS certification required.
• Availability to work nights, weekends, and holidays as needed.
• Must be able to lift 50lbs and stand for extended periods of time

What We Offer:

Competitive salary based on experience. Health Benefits. 401k with a 4% match after 6 months of employment. Substantial growth opportunities within an expanding company. Employee Assistance Program (EAP).

Horsefeather Palo Alto is an extension of the original Horsefeather, offering a full-scale restaurant experience. Our space is designed to be comfortable and welcoming, with a focus on high-quality cocktails, a dynamic food program, and an environment that feels effortlessly stylish yet approachable. We serve lunch and dinner every night, along with brunch on Saturdays and Sundays. The menu is rooted in New American cuisine, incorporating diverse influences to create dishes that are both familiar and exciting.