Respiratory Equipment Specialist

Kids for the Future; Sterling Heights (MI); On-site; USD 48,712,000 - 57,308,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Binson's is hiring a Customer Care Associate in Sterling Heights, MI to support patients with respiratory supplies. You will greet customers, assess needs, explain equipment use, verify insurance, and process transactions.

Ideal candidates have a high school diploma, 1–2 years of retail or medical office experience, strong communication, and familiarity with POS systems. Competitive pay and a friendly team await.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in retail, customer service, or a medical office setting is preferred.
• Familiarity with medical terminology and insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy and patience.

Responsibilities

• Greet customers, assess medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on proper use, care, and maintenance of durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure patients understand compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements as needed.
• Competitive pay

Skills

POS systems

Inventory software

Customer service

Empathy and patience

Education

High school diploma or equivalent

Tools

Inventory software

Job description

• Base Pay $17.00 - $20.00 / Hour
• Employee Type Full Time - Hourly
• Required Degree High school

Description

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role:

To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule

Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1–2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You’ll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed
• Competitive pay