Customer Service/Hospital Liaison

Kids for the Future; Livonia (MI); On-site; USD 23,000 - 29,000; Full time

Job summary

Binson’s Hospital Liaison role coordinating DME orders, ensuring timely post-discharge deliveries, and aligning hospital clinical teams with patient needs.

Work with physicians, nurses, and case managers to verify documentation, authorize equipment, and educate patients on use and maintenance of supplies.

Qualifications

• High School Diploma or equivalent.
• Previous experience in DME or hospital setting preferred.
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience

Responsibilities

• Coordinate Durable Medical Equipment (DME) orders with physicians, nurses, and case managers.
• Assess patient needs and recommend the right DME solutions to support patient care.
• Confirm eligibility and obtain required authorizations before dispensing equipment.
• Ensure DME orders are entered and handled accurately from start to finish.
• Arrange delivery and setup at the hospital or patient’s home.
• Provide easy-to-understand guidance on how to use and maintain their equipment.
• Address concerns related to equipment, delivery, or insurance with empathy and efficiency.

Skills

Interpersonal skills

Empathy

Medical terminology

Insurance processes

Education

High school diploma

Job description

• Base Pay $17.00 - $21.00 / Hour
• Employee Type Full Time - Hourly
• Required Degree High school

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role

The Hospital Liaison acts as the strategic bridge between the DME provider and hospital clinical teams, facilitating seamless patient transitions to the home by coordinating equipment referrals, verifying medical documentation, and ensuring timely post-discharge deliveries.

Schedule

Monday–Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent.
• Previous experience in DME or hospital setting preferred.
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience

What You’ll Be Doing

• Work alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely delivery
• Assess patient needs and recommend the right DME solutions to support patient care
• Confirm eligibility and obtain required authorizations before dispensing equipment
• Ensure DME orders are entered and handled accurately from start to finish
• Arrange delivery and setup at the hospital or patient’s home
• Provide easy-to-understand guidance on how to use and maintain their equipment
• Address any concerns related to equipment, delivery, or insurance with empathy and efficient
• Competitive pay