Customer Service

Kids for the Future; Flint (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Binson's in Michigan is hiring for a full-time role to support patients by assisting with respiratory supply selections and purchases, while delivering friendly, professional service. You will process transactions, manage inventory, verify insurance, and ensure orders are accurately documented for efficient care.

The schedule is Monday-Friday, 8:30 AM to 5:00 PM, with base pay of $16.00-$18.00 per hour. A high school diploma and 1–2 years in retail or medical office settings are preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum 1-2 years of experience in retail, customer service, or a medical office setting.
• Familiarity with basic medical terminology and medical insurance processes is a plus.
• Excellent interpersonal and communication skills with empathy and patience.
• Skilled with point-of-sale (POS) systems and inventory software.

Responsibilities

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on safe use and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure patients understand compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements as needed.
• Competitive pay.

Skills

Interpersonal communication

Empathy

Patience

Education

High School Diploma

Tools

POS systems

Inventory software

Job description

• Base Pay $16.00 - $18.00 / Hour
• Employee Type Full Time - Hourly
• Required Degree High school

At Binson's, we believe in three things: Better Products, Better Services, Better Lives and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role: To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:Monday-Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1-2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You'll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed
• Competitive pay