Respiratory Care Coordinator & Patient Advocate

Apria Healthcare LLC; Louisville (KY); On-site; USD 26,000 - 30,000; Full time

Job summary

Accendra Health is seeking a Respiratory Liaison in Louisville to coordinate patient journeys from referral to order fulfillment, educate patients on equipment use, and maintain robust relationships with referral sources and providers.

The role emphasizes timely documentation, insurance requirements, and cross-functional collaboration to improve patient outcomes and market growth. Strong communication and organizational skills are essential.

Qualifications

• Strong focus on customers, patients, and referral partners with a commitment to service excellence.
• Excellent verbal and written communication for in-person, phone, and electronic interactions.
• Ability to build productive relationships with patients, providers, referral sources, and cross-functional teams.

Responsibilities

• Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
• Process patient orders and ensure all required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately and in a timely manner.
• Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
• Manage inbound and outbound patient and referral partner communications to support service excellence and timely patient care.
• Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
• Build and maintain strong relationships with referral sources, provider offices, and key healthcare partners.
• Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.
• Identify opportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.
• Maintain accurate records and documentation while ensuring compliance with company, payer, and regulatory requirements.
• Support quality, operational, and growth initiatives while contributing to overall branch and market objectives.

Skills

Customer focus

Communication skills

Relationship building

Organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Accendra Health is seeking a Respiratory Liaison in Louisville to coordinate patient journeys from referral to order fulfillment, educate patients on equipment use, and maintain robust relationships with referral sources and providers.

The role emphasizes timely documentation, insurance requirements, and cross-functional collaboration to improve patient outcomes and market growth. Strong communication and organizational skills are essential.