Resource Operations Lead for Creative & Strategy

tms (USA); Chicago (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

401(k) with company match

Paid parental and medical leave

Tuition reimbursement

Inclusive employee resource groups

Job summary

tms (USA) is seeking an Operations Manager in a hybrid role to act as internal resource operations lead for Portfolio Marketing Services. You will support creative and strategy teams with project timelines, scheduling changes, and forecasting, ensuring the right people are allocated to the right projects.

You will bring deep understanding of the creative development process and experience managing multiple complex projects, with a focus on efficiency and process improvement.

Qualifications

• 5+ years of experience in a creative agency or studio setting.
• Proficient with Microsoft Office and AirTable along with an understanding of Adobe and Figma.
• Experience with the creative development process, timelines and deliverables trafficking.
• Understanding of resource management across large overlapping projects.

Responsibilities

• Support the roll out of new resourcing platform and process
• Coordinate and track creative and strategy resource assignment and availabilities across the team and proactively anticipate and address potential conflicts with scheduling related to deliverables and assigned resources
• Coordinate and collaborate with account management and production project leads on overall project timelines and changes
• Provide short- and long-term forecasting based on client plans and flag potential under or overstaffed periods
• Manage needed freelance documentation in conjunction with TA/IT/Finance partners
• Identify opportunities to integrate new process, capabilities, tools and reporting and help teams transition away from outdated ways of working
• Partners with cross functional teams and a departments to drive consistent and reliable delivery on multifaceted projects
• Leads prioritization of client deliverables in collaboration with account management, creative and strategy leadership
• Attends or leads necessary status meetings and communicates necessary follow ups to relevant stakeholders and team members
• Identify and coordinate or facilitate training for new team members and/or cross functional teams as necessary related to operational processes

Skills

5+ years experience

Resource management

Microsoft Office

AirTable

Adobe

Figma

Creative development process

Cross-functional collaboration

Communication skills

Organizational skills

Tools

Airtable

Smartsheet

Netsuite

ERP software

Figma

Job description

tms (USA) is seeking an Operations Manager in a hybrid role to act as internal resource operations lead for Portfolio Marketing Services. You will support creative and strategy teams with project timelines, scheduling changes, and forecasting, ensuring the right people are allocated to the right projects.

You will bring deep understanding of the creative development process and experience managing multiple complex projects, with a focus on efficiency and process improvement.