Senior Resource Manager

tms (USA); Chicago (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

401(k) with company match

Paid parental and medical leave

Tuition reimbursement

Inclusive employee resource groups

Job summary

tms (USA) is seeking an Operations Manager in a hybrid role to act as internal resource operations lead for Portfolio Marketing Services. You will support creative and strategy teams with project timelines, scheduling changes, and forecasting, ensuring the right people are allocated to the right projects.

You will bring deep understanding of the creative development process and experience managing multiple complex projects, with a focus on efficiency and process improvement.

Qualifications

• 5+ years of experience in a creative agency or studio setting.
• Proficient with Microsoft Office and AirTable along with an understanding of Adobe and Figma.
• Experience with the creative development process, timelines and deliverables trafficking.
• Understanding of resource management across large overlapping projects.

Responsibilities

• Support the roll out of new resourcing platform and process
• Coordinate and track creative and strategy resource assignment and availabilities across the team and proactively anticipate and address potential conflicts with scheduling related to deliverables and assigned resources
• Coordinate and collaborate with account management and production project leads on overall project timelines and changes
• Provide short- and long-term forecasting based on client plans and flag potential under or overstaffed periods
• Manage needed freelance documentation in conjunction with TA/IT/Finance partners
• Identify opportunities to integrate new process, capabilities, tools and reporting and help teams transition away from outdated ways of working
• Partners with cross functional teams and a departments to drive consistent and reliable delivery on multifaceted projects
• Leads prioritization of client deliverables in collaboration with account management, creative and strategy leadership
• Attends or leads necessary status meetings and communicates necessary follow ups to relevant stakeholders and team members
• Identify and coordinate or facilitate training for new team members and/or cross functional teams as necessary related to operational processes

Skills

5+ years experience

Resource management

Microsoft Office

AirTable

Adobe

Figma

Creative development process

Cross-functional collaboration

Communication skills

Organizational skills

Tools

Airtable

Smartsheet

Netsuite

ERP software

Figma

Job description

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHAT YOU WILL BRING TO THE ORGANIZATION

As an Operations Manager at tms, you will act as the internal resource operations lead for our Portfolio Marketing Services business unit by providing exceptional internal support for the creative and strategy teams including project resource management, collaborating with the account management and production leads on project timelines and schedule changes, and coordinating processes, tools, & resources to help teams deliver stellar client work. In this role you will bring clarity, balance and efficiency to the way work is assigned and delivered and ensure the right people are working on the right projects at the right time. By tracking team capacity and forecasting upcoming needs, you’ll give creative and strategy leads the space to focus on the work itself, and not just managing the around it.

We’re seeking someone who has a deep understanding of the creative and strategy development process and has familiarity with resourcing process & allocation management. You are organized and self-motivated and excel at problem solving. You can manage complex, overlapping projects, and love developing and managing processes and tools to help create and maintain team organization and efficiency. You foster connections with variety of personalities and are a master of managing complex relationships diplomatically and professionally across all employee levels. This role supports a creative and strategy team focused on diverse and innovative projects. While understanding traditional creative and strategy deliverables and the development process is important, experience within digital and customer engagement is a must in this role.

ROLES AND RESPONSIBILITIES

• Support the roll out of new resourcing platform and process
• Coordinate and track creative and strategy resource assignment and availabilities across the team and proactively anticipate and address potential conflicts with scheduling related to deliverables and assigned resources
• Coordinate and collaborate with account management and production project leads on overall project timelines and changes
• Provide short- and long-term forecasting based on client plans and flag potential under or overstaffed periods
• Manage needed freelance documentation in conjunction with TA/IT/Finance partners
• Identify opportunities to integrate new process, capabilities, tools and reporting and help teams transition away from outdated ways of working
• Partners with cross functional teams and a departments to drive consistent and reliable delivery on multifaceted projects
• Leads prioritization of client deliverables in collaboration with account management, creative and strategy leadership
• Attends or leads necessary status meetings and communicates necessary follow ups to relevant stakeholders and team members
• Identify and coordinate or facilitate training for new team members and/or cross functional teams as necessary related to operational processes

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 5+ years of experience in a creative agency or studio setting
• Proficient with Microsoft Office and AirTable along with an understanding of Adobe and Figma
• Experience with the creative development process, timelines and deliverables trafficking
• Understanding of resource management across large overlapping projects
• Ability to manage multiple, complex projects at the same time while paying strict attention to detail
• Ability to work with ambiguity & quickly adapts to changes in priority
• "Solutioning" mindset – Able to identify issues before they accelerate, implementing corrective actions in advance
• Strong communication skills appropriate across levels of the organization
• Self-motivated, self-driven, and a quick learner
• Exceptional organizational, planning, and project management skills
• Experience leading in a team-oriented, collaborative environment (incl. cross functional teams)
• Tech and social media savvy

And we’d love you to…

• Experience with managing resourcing for creative and strategy teams
• Experience with digital projects (web + app), along with campaign marketing, loyalty and brand partnerships
• Experience with Airtable, Smartsheet, Netsuite/ERP software Figma

Starting salary between $80,000 - $90,000

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more …

• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.