Creative Capacity & Operations Lead

UnitedMasters; New York (NY); On-site; USD 140,000 - 165,000; Full time

Job summary

UnitedMasters, through its Translation division, seeks a Creative Operations Lead to optimize staffing across all active client accounts and drive capacity planning. You will own resource allocations, deploy the new staffing platform, and partner with PM, People Ops, and leadership to protect delivery quality.

You will source and manage freelance talent, oversee awards submissions and case-study library, and build scalable workflows to balance billable work with proactive creative initiatives

Qualifications

• 6+ years of experience in resource management, project management, or creative operations within a creative agency or marketing organization.
• Deep understanding of how creative agencies work and production rhythms.
• Freelance recruiting experience and negotiation skills.

Responsibilities

• Staff allocations across all active client accounts with real-time updates.
• Rollout and admin of Translation's new resource management platform.
• Surface capacity conflicts and risks; align headcount with timelines and client demands.
• Track talent skills and passions; plan for capacity gaps.
• Balance workload across billable work, proactive opportunities, and internal initiatives.
• Set and enforce workload thresholds to protect talent and maintain output.
• Source and manage freelance talent; negotiate rates for longer engagements; vet freelancers.
• Own end-to-end awards submissions and case study library; coordinate with cross-functional teams.
• Collaborate with PM, People Operations, and leadership on capacity and staffing strategy.

Skills

Resource management

Project management

Creative operations

Agency knowledge

Job description

UnitedMasters, through its Translation division, seeks a Creative Operations Lead to optimize staffing across all active client accounts and drive capacity planning. You will own resource allocations, deploy the new staffing platform, and partner with PM, People Ops, and leadership to protect delivery quality.

You will source and manage freelance talent, oversee awards submissions and case-study library, and build scalable workflows to balance billable work with proactive creative initiatives