Resource Navigator for Workforce Programs

Workforce Connections, Inc.; La Crosse (WI); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid holidays

Paid leave

Professional development

Job summary

Workforce Connections, Inc. in Wisconsin seeks a Resource Coordinator to be the first contact for services, assess needs, and connect participants with workforce programs, community resources, or WCI services.

You will provide eligibility screening, schedule appointments, and navigate resources, supporting Career Planners and staff while maintaining accurate records and compliance. Travel may be required within the region.

Qualifications

• Associate's degree preferred or equivalent combinations of education and experience.
• Experience providing customer service, participant intake, and administrative support is preferred.

Responsibilities

• Welcome participants and serve as the first point of contact for Workforce Connections services.
• Assess participant needs and connect individuals with appropriate workforce programs, community resources, or WCI services.
• Provide eligibility screening, appointment scheduling, resource navigation, and general program information.
• Support Career Planners and program staff through participant coordination and administrative assistance.
• Maintain accurate participant records and ensure compliance with program requirements and organizational policies.
• Assist with outreach activities and help promote participant engagement and access to services.
• Perform other duties consistent with the responsibilities of the position.

Skills

Communication

Customer service

Organization

Problem solving

Time management

Independence

Education

Associate's degree

Tools

Microsoft 365

Case management systems

Reporting platforms

Job description

Workforce Connections, Inc. in Wisconsin seeks a Resource Coordinator to be the first contact for services, assess needs, and connect participants with workforce programs, community resources, or WCI services.

You will provide eligibility screening, schedule appointments, and navigate resources, supporting Career Planners and staff while maintaining accurate records and compliance. Travel may be required within the region.