Resource Coordinator

Workforce Connections, Inc.; La Crosse (WI); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid holidays

Paid leave

Professional development

Job summary

Workforce Connections, Inc. in Wisconsin seeks a Resource Coordinator to be the first contact for services, assess needs, and connect participants with workforce programs, community resources, or WCI services.

You will provide eligibility screening, schedule appointments, and navigate resources, supporting Career Planners and staff while maintaining accurate records and compliance. Travel may be required within the region.

Qualifications

• Associate's degree preferred or equivalent combinations of education and experience.
• Experience providing customer service, participant intake, and administrative support is preferred.

Responsibilities

• Welcome participants and serve as the first point of contact for Workforce Connections services.
• Assess participant needs and connect individuals with appropriate workforce programs, community resources, or WCI services.
• Provide eligibility screening, appointment scheduling, resource navigation, and general program information.
• Support Career Planners and program staff through participant coordination and administrative assistance.
• Maintain accurate participant records and ensure compliance with program requirements and organizational policies.
• Assist with outreach activities and help promote participant engagement and access to services.
• Perform other duties consistent with the responsibilities of the position.

Skills

Communication

Customer service

Organization

Problem solving

Time management

Independence

Education

Associate's degree

Tools

Microsoft 365

Case management systems

Reporting platforms

Job description

At Workforce Connections, Inc. (WCI), we believe that meaningful work changes lives. As a nonprofit organization dedicated to connecting people, work, and training, we provide innovative workforce development, family support, education, and community-based services that empower individuals, strengthen families, support employers, and build thriving communities. Every member of our team plays an important role in creating opportunities, removing barriers, and helping people discover their purpose, passion, and potential.

Position Summary

The Resource Coordinator serves as the first point of contact for individuals seeking Workforce Connections services. This position welcomes participants, assesses their needs, provides resource navigation, and connects individuals with workforce programs, community resources, or additional WCI services. Working collaboratively with participants, Career Planners, community partners, and staff, the Resource Coordinator helps ensure every individual receives timely, compassionate, and effective assistance.

• Reports To: Operations Manager
• Classification: Full-Time | Non-Exempt
• Work Location: Assigned WCI work location or approved work arrangement. Regular travel throughout the region may be required.
• Compensation: $49,920–$59,259 annually ($24.00–$28.49/hour), depending on qualifications and experience, in accordance with WCI's Board-approved Pay Plan.
• Benefits: WCI offers a comprehensive benefits package, including health, dental, vision, life, and disability insurance; employer-supported health reimbursement benefits; paid holidays; generous paid leave; and professional development opportunities. Eligibility requirements apply.

Primary Responsibilities

• Welcome participants and serve as the first point of contact for Workforce Connections services.
• Assess participant needs and connect individuals with appropriate workforce programs, community resources, or WCI services.
• Provide eligibility screening, appointment scheduling, resource navigation, and general program information.
• Support Career Planners and program staff through participant coordination and administrative assistance.
• Maintain accurate participant records and ensure compliance with program requirements and organizational policies.
• Assist with outreach activities and help promote participant engagement and access to services.
• Perform other duties consistent with the responsibilities of the position.

Education & Experience

• Associate's degree in human services, business, customer service, education, or a related field preferred. Equivalent combinations of education and experience may be considered.
• Experience providing customer service, participant intake, administrative support, workforce development, human services, or related services preferred.

Knowledge & Skills

• Strong written, verbal, and interpersonal communication skills.
• Excellent customer service, organizational, problem-solving, and time management abilities.
• Ability to work independently while building positive relationships with participants, coworkers, and community partners.

Technology

• Proficiency with Microsoft 365 and the ability to learn agency software, case management systems, reporting platforms, and other position-specific applications.

Other Requirements

• Successful completion of required WCI training.
• Ability to maintain confidentiality, exercise sound judgment, and travel as needed to perform the essential functions of the position.

Why Join Workforce Connections?

At Workforce Connections, our work changes lives. Every day, our team helps individuals and families build employment, financial stability, and opportunity while strengthening employers and the communities we serve. If you're looking for a career where your work has purpose and your contributions make a meaningful difference, we'd love to hear from you.