Resource Manager

Terracon; Winterville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Terracon in Winterville, NC seeks a Dispatch Manager to lead a team responsible for the safest, most efficient deployment of employees and equipment to project sites. You will support team members as they handle internal and external service requests to dispatch trained staff.

You will direct work activities, provide training and feedback, oversee hiring decisions, and coordinate with customers, field units, and office leadership to balance workload and meet deadlines.

Qualifications

• High school diploma or equivalent required.
• Minimum 7 years of relevant experience or equivalent training.
• Strong time management and interpersonal skills.
• Excellent negotiation abilities.
• Multilingual preferred in some markets.
• Valid driver's license may be required.

Responsibilities

• Direct the work activities of the dispatch team, providing training and oversight.
• Train dispatchers to negotiate and manage resource conflicts.
• Mentor other dispatchers in the region or company.
• Communicate effectively with customers, employees, and leaders.
• Dispatch for diverse teams using advanced technology and systems.
• Ensure dispatchers handle calls and assign staff with the right skills/certifications.
• Prioritize projects and manage logistics based on urgency and importance.
• Relay information to employees, managers and stakeholders.
• Maintain daily schedules by coordinating with field units.
• Dispatch safely, following Terracon guidelines and promoting safety.
• Use dashboards and tools to balance workload across staff.
• Collaborate with managers to meet deadlines.
• Develop awareness of project risks and risk policies.
• Lead safety efforts and model a safe work environment.
• Promote continuous quality monitoring and project improvements.
• Perform other duties as assigned.

Skills

Leadership

Communication

Time management

Negotiation

Multilingual

Team management

Driver's license

Education

High school diploma or equivalent

Associate degree in project management

Tools

CMELMS

Scheduling software

Project management systems

Job description

General Responsibilities:

Manage the team that determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Supports team members as they receive and manage incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.

Essential Roles and Responsibilities:

• Direct the work activities of the team, providing training, performance feedback and providing dispatch oversight. Make hire, fire, pay and promotion decisions for team.
• Train dispatchers to use and improve negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.
• Mentor other dispatchers in the region or company.
• Communicate effectively with customers, employees, and leaders.
• Dispatch for many different unique or specialty teams, departments, or offices using advanced technology (mobile applications, email, scheduling software, project management systems, etc.)
• Train and ensure dispatchers answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Expert at prioritizing projects and managing logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon's guidelines to keep the care and concern of employees a priority.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Collaborate with other managers in the office to ensure office duties are completed by the deadline.
• Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies.
• Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects.
• Promote continuous quality monitoring and improvement on projects. Monitor quality standards and practices.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Minimum 7 years of relevant experience or the equivalent in training and related experience.
• Time management
• Interpersonal interaction skills
• Negotiation skills
• Multi-lingual preferred in some markets
• A valid driver's license with acceptable violation history may be required.

Preferred Qualifications:

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 6 months in role.
• Complete Terracon Resource Manager training within 1 year in role.