Resource Coordinator

Terracon; La Crosse (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Terracon is seeking a Dispatcher to allocate personnel and equipment to project sites, ensuring the right skills are dispatched and workloads are balanced across office and field teams.

You will manage service requests, communicate with staff, managers, labs and clients, and use CMELMS to optimize resource distribution while maintaining safety and quality standards.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience or equivalent training in dispatch/logistics.
• Ability to use technology (mobile apps, email, scheduling software).
• Strong time management and negotiation skills.
• Excellent interpersonal skills; multi-lingual preferred in some markets.

Responsibilities

• Answer and manage incoming calls and dispatch staff with appropriate skills to precise locations.
• Prioritize projects and manage logistics to balance workload and urgency.
• Coordinate information to employees, managers, labs and clients as appropriate.
• Maintain communication with field units to coordinate schedules day-to-day.
• Dispatch safely in line with Terracon guidelines and safety requirements.
• Communicate effectively with customers, employees, and leaders.
• Use CMELMS and dashboards to distribute staff and balance workload.
• Perform other duties as assigned and coordinate between regional offices.

Skills

Communication skills

Time management

Negotiation

Interpersonal skills

Multilingual

Education

High school diploma

Associate degree in project management

IIF Safety Leadership Terracon course

Tools

CMELMS

Job description

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles And Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• Multi-lingual preferred in some markets
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications:

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.