Resource Representative (Dispatcher)

Terracon; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Terracon is seeking a dispatcher to determine the safest, most efficient way to allocate staff and equipment to project sites. You will manage service requests, dispatch trained personnel, and balance workloads while maintaining strong communication with field units and stakeholders.

The role emphasizes prioritizing projects by urgency, coordinating resources, and ensuring incident- and injury-free operations following Terracon guidelines.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to use basic technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Interpersonal interaction skills.
• Multilingual preferred in some markets.
• A valid driver’s license with acceptable violation history may be required.

Responsibilities

• Answer and manage incoming communications and dispatch equipment and/or employees with appropriate skills to precise locations at necessary times.
• Learn to prioritize projects and manage logistics according to urgency and importance.
• Relay information and instruction to employees, their managers, and other project stakeholders as appropriate.
• Be the hub for the department and maintain communication with field units to coordinate schedules.
• Dispatch in a safety-conscious manner to keep employee wellbeing a priority.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients and leadership.
• Use dashboard/tools to distribute employees and balance workload.
• Support other office duties and meet deadlines.

Skills

Time management

Interpersonal interaction

Multilingual (preferred)

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles and Responsibilities

• Answer and manage incoming communications (calls, emails, texts) and dispatch equipment and/or employees with appropriate skills or certifications to precise locations at necessary times.
• Learn to prioritize projects and manage logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• As the hub for the department, maintain communication with field units to coordinate and prioritize schedules.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Support other office duties, if needed, and work with others to meet deadlines.
• Follow safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of relevant experience or the equivalent in training and related experience.
• Ability to use basic technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Interpersonal interaction skills
• Multi-lingual preferred in some markets
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• IIF Safety Leadership Terracon course obtained within 6 months in role.