Resource Coordinator/Dispatcher

Terracon; Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Terracon is hiring a Dispatcher in Des Moines, IA. This role involves efficiently dispatching trained staff to project sites based on incoming service requests while maintaining communication with various teams.

The ideal candidate has a high school diploma, at least 3 years of experience, strong negotiation skills, and is comfortable using scheduling software. The position prioritizes safety and quality standards in all operations.

Qualifications

• Minimum 3 years of relevant experience or equivalent training.
• Ability to use technology including mobile apps and scheduling software.
• Multi-lingual preferred in some markets.

Responsibilities

• Dispatch employees to project sites based on service requests.
• Maintain communication with field units to manage schedules.
• Coordinate resource conflicts among employees and clients.

Skills

Communication skills

Time management skills

Negotiation skills

Interpersonal interaction skills

Education

High school diploma or equivalent

Associate degree in project management, business management, or human resources

Tools

Mobile apps

Scheduling software

Job description

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles And Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• Multi-lingual preferred in some markets
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.