Resource Manager

Jobtailor; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Jobtailor is seeking a resource management professional in New York to oversee day-to-day staff allocation across client accounts and internal workstreams. You will match people to work based on skills and availability, maintaining visibility of demand and planning capacity for new work.

You will partner with senior stakeholders, prepare forecasts, and drive data-driven decisions to optimize profitability and utilization. Strong Excel and communication skills are essential for success.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Experience in resource management, operations, project management, traffic management or workforce planning.
• Experience ideally within an agency, consultancy, professional services or fast-paced client-service environment.
• Strong understanding of utilization, capacity planning, project resourcing and commercial drivers of a people-based business.
• Confidence working with senior stakeholders and managing competing priorities across multiple teams.
• Highly organized and detail-oriented; comfortable managing changing requirements at pace.
• Strong analytical capability, including producing reports, interpreting data and making practical recommendations.
• Advanced Excel skills.
• Confidence using resource management, project management or workflow tools.
• Excellent communication, negotiation and problem-solving skills.
• Commercial awareness and understanding of resourcing impacts on profitability, utilization and delivery quality.
• Sound judgment and prioritization skills.
• Strong relationship-management skills and ability to handle sensitive allocation conversations diplomatically.
• Operational discipline, including accurate data, clear processes and consistent reporting.
• Proactive approach to anticipating resourcing challenges.
• Adaptability and composure when priorities shift or urgent requests arise.

Responsibilities

• Manage day-to-day allocation of staff across client accounts, projects, pitches and internal workstreams.
• Match people to work based on skills, experience, availability, development needs, client requirements and budget considerations.
• Maintain visibility of current and upcoming demand, identifying capacity, reallocation or prioritization needs.
• Support project and account leads in planning resourcing for new work, scope changes and urgent requests.
• Coordinate freelance, temporary or project-based support.
• Develop and maintain capacity plans, utilization reports and forward-looking resource forecasts.
• Identify over-utilization, under-utilization, skills gaps and delivery risks, escalating recommendations as appropriate.
• Partner with finance and operations on profitability, freelance spend and staffing costs.
• Provide leadership reporting on utilization, availability, demand trends and resourcing risks.
• Build relationships with senior leadership, team leads, account leads, project managers, HR and finance.
• Facilitate resourcing meetings, resolve conflicts and agree allocation decisions.
• Act as a neutral partner balancing competing team and client demands.
• Communicate resourcing decisions with commercial and operational rationale.
• Own and maintain resource management tools, trackers and processes.
• Improve visibility of skills, availability, workload and project demand.
• Recommend improvements to resourcing processes, meeting rhythms, reporting and governance.
• Participate in initiatives supporting Infinite's vision and values.
• Commit to continuous professional learning and improvement.
• Demonstrate behaviors consistent with Infinite's values: integrity, agility, compassion and courage.

Skills

Resource Management

Capacity Planning

Project Resourcing

Advanced Excel

Stakeholder Management

Data Analysis

Forecasting

Operational Discipline

Commercial Awareness

Negotiation

Problem-Solving

Communication

Relationship Management

Education

Bachelor's Degree

Tools

Resource Management Tools

Project Management Tools

Workflow Tools

Job description

• Manage day-to-day allocation of staff across client accounts, projects, pitches and internal workstreams
• Match people to work based on skills, experience, availability, development needs, client requirements and budget considerations
• Maintain visibility of current and upcoming demand, identifying capacity, reallocation or prioritization needs
• Support project and account leads in planning resourcing for new work, scope changes and urgent requests
• Coordinate freelance, temporary or project-based support
• Develop and maintain capacity plans, utilization reports and forward-looking resource forecasts
• Identify over-utilization, under-utilization, skills gaps and delivery risks, escalating recommendations as appropriate
• Partner with finance and operations on profitability, freelance spend and staffing costs
• Provide leadership reporting on utilization, availability, demand trends and resourcing risks
• Build relationships with senior leadership, team leads, account leads, project managers, HR and finance
• Facilitate resourcing meetings, resolve conflicts and agree allocation decisions
• Act as a neutral partner balancing competing team and client demands
• Communicate resourcing decisions with commercial and operational rationale
• Own and maintain resource management tools, trackers and processes
• Improve visibility of skills, availability, workload and project demand
• Recommend improvements to resourcing processes, meeting rhythms, reporting and governance
• Participate in initiatives supporting Infinite's vision and values
• Commit to continuous professional learning and improvement
• Demonstrate behaviors consistent with Infinite's values: integrity, agility, compassion and courage

Requirements

• Bachelor's degree or equivalent work experience
• Experience in resource management, operations, project management, traffic management or workforce planning
• Experience ideally within an agency, consultancy, professional services or fast-paced client-service environment
• Strong understanding of utilization, capacity planning, project resourcing and commercial drivers of a people-based business
• Confidence working with senior stakeholders and managing competing priorities across multiple teams
• Highly organized and detail-oriented; comfortable managing changing requirements at pace
• Strong analytical capability, including producing reports, interpreting data and making practical recommendations
• Advanced Excel skills
• Confidence using resource management, project management or workflow tools
• Excellent communication, negotiation and problem-solving skills
• Commercial awareness and understanding of resourcing impacts on profitability, utilization and delivery quality
• Sound judgment and prioritization skills
• Strong relationship-management skills and ability to handle sensitive allocation conversations diplomatically
• Operational discipline, including accurate data, clear processes and consistent reporting
• Proactive approach to anticipating resourcing challenges
• Adaptability and composure when priorities shift or urgent requests arise

Core Competencies

Demonstrates expertise in resource management, capacity planning, and project resourcing within a client-service environment, while effectively communicating with senior stakeholders and managing competing priorities. Proficient in utilizing resource management tools and advanced Excel for data analysis and reporting.

Highest-signal resume keywords

• Resource Management
• Capacity Planning
• Project Resourcing
• Advanced Excel Skills
• Stakeholder Management

Hard Skills

• Resource Management
• Capacity Planning
• Project Resourcing
• Utilization Reporting
• Data Analysis
• Forecasting
• Operational Discipline
• Commercial Awareness
• Problem-Solving
• Negotiation

Soft Skills

• Highly Organized
• Detail-Oriented
• Adaptability
• Relationship Management
• Communication

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Agency
• Consultancy
• Professional Services
• Client-Service Environment
• Traffic Management

Tools & Technologies

• Resource Management Tools
• Project Management Tools
• Workflow Tools