Resource Manager

Vizient; Chicago (IL); Hybrid; USD 89,000 - 125,000; Full time

Job summary

Kaufman, Hall & Associates, LLC is seeking a Resource Manager to oversee staffing across practices, align staffing with client needs and business priorities, and coach junior team members.

You will own staffing workflows, manage PSA/CRM data, monitor utilization, and partner with leadership to optimize capacity and workforce planning.

Qualifications

• 3–6 years of experience in resource management or workforce planning.
• Strong understanding of staffing models, utilization management, and consulting operations.
• Experience with PSA, CRM, or staffing tools such as Microsoft Dynamics or Salesforce.
• Advanced proficiency in Excel and reporting tools.
• Excellent organization, communication, and stakeholder management skills.

Responsibilities

• Own and manage staffing assignments across one or more practices, balancing client demand, consultant skills, and utilization targets.
• Review and validate resource requests to ensure alignment with project scope, timelines, and business priorities.
• Partner with practice leaders and project managers to proactively match consultants to engagements.
• Monitor staffing pipeline, identifying risks, gaps, and redeployment opportunities.
• Serve as the primary SME on PSA and staffing tools, ensuring data integrity and effective usage across teams.
• Provide training and support on system usage and staffing processes.

Skills

Resource management

Analytics

Excel

Stakeholder management

PSA/CRM tools

Coaching

Data accuracy

Cross-functional collaboration

Education

Bachelor's degree

Tools

PSA/Staffing tools

Dynamics

Salesforce

Job description

The Position

Kaufman, Hall & Associates, LLC is seeking a Resource Manager to oversee the effective deployment of consulting resources across practices. This role serves as a critical bridge between leadership strategy and operational execution, ensuring staffing decisions align with client needs, business priorities, and consultant development. The Resource Manager owns staffing workflows, drives utilization outcomes, and ensures data integrity within the PSA and staffing tools, while coaching junior team members and partnering closely with practice leadership. This position reports to the Director, Resource Management.

Resource Planning & Staffing Management

• Own and manage staffing assignments across one or more practices, balancing client demand, consultant skills, and utilization targets.
• Review and validate resource requests to ensure alignment with project scope, timelines, and business priorities.
• Partner with practice leaders and project managers to proactively match consultants to engagements.
• Monitor staffing pipeline, identifying risks, gaps, and redeployment opportunities.

PSA & Staffing Tool Leadership (SME)

• Serve as the primary subject matter expert on the PSA and staffing tools, ensuring consistent and effective use across teams.
• Ensure accuracy and completeness of all staffing data, including allocations, availability, and project assignments.
• Provide training, guidance, and support to consultants and leaders on system usage and staffing processes.
• Partner on system enhancements, reporting improvements, and process standardization.

Utilization & Metric Management

• Monitor and manage utilization performance, partnering with leadership to address gaps and drive improvements.
• Own reporting on key KPIs, including utilization, capacity, and staffing forecasts.
• Analyze trends and provide insights to inform staffing decisions and workforce planning.
• Ensure accuracy and consistency of reporting outputs and underlying data.

Team Leadership & Coaching

• Provide guidance and oversight to Specialists and Senior Specialists, reviewing work and supporting development.
• Promote best practices in data entry, system usage, and staffing coordination.
• Help drive consistency in processes, documentation, and execution across the resource management team.

Cross-Functional Collaboration

• Partner with Finance, HR, Recruiting, and Learning & Development on headcount planning, skills alignment, and workforce needs.
• Support performance management processes by ensuring accurate tracking of staffing history and feedback timing.
• Contribute to workforce planning discussions by providing data‑backed insights on capacity and demand.

Process Improvement & Operations

• Identify opportunities to improve staffing workflows, data quality, and reporting efficiency.
• Lead initiatives to standardize processes and enhance operational effectiveness.
• Maintain documentation for staffing processes, system usage, and data standards.

Qualifications

• 3–6 years of experience in resource management, professional services operations, HR, or workforce planning.
• Strong understanding of staffing models, utilization management, and consulting operations.
• Demonstrated experience working with PSA, CRM, or staffing tools (e.g., Dynamics, Salesforce).
• Advanced proficiency in Excel and reporting tools.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent organization, communication, and stakeholder management skills.
• Proven ability to balance multiple priorities and make informed staffing decisions.
• Ability to own staffing decisions while collaborating effectively with leadership.
• Strong accountability for data accuracy and system integrity.
• Confidence serving as a go‑to expert on PSA/staffing tools.
• Balance of analytical thinking and operational execution.
• Capability to coach junior team members while remaining hands‑on.

Employment Authorization

Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Education

Bachelor’s degree required.

Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodations. Work is generally performed sitting, talking, hearing, and typing. Visual acuity required to use a keyboard, prepare and analyze data and figures, transcribe, view a computer terminal, and read extensively.

Work Environment

• Travel required: 0-10%.
• Role based in Chicago, with a hybrid work schedule.
• Work performed in a combination of office and home office, using standard office equipment.
• May require maintenance of a home office and proximity to an airport for work‑related travel.

Salary

Current salary range: $89,000 – $125,000.