Resource Manager

Vizient, Inc.; Chicago (IL); Hybrid; USD 89,000 - 125,000; Full time

Job summary

Kaufman Hall & Associates, LLC is seeking a Resource Manager to oversee staffing across practices, align projects with client needs, and drive utilization. You will own staffing workflows, coach junior staff, and partner with practice leaders to optimize deployments and data integrity in PSA tools.

The role requires 3–6 years in resource management or related fields, with hands-on PSA/CRM experience, and strong analytical and communication skills.

Qualifications

• 3-6 years in resource management or related field.
• Experience with PSA/CRM or staffing tools.
• Advanced Excel and reporting skills.
• Strong analytical and data-driven decision making.
• Excellent organizational and stakeholder management abilities.
• Ability to balance multiple priorities.
• Ability to coach junior team members.
• Accountability for data accuracy and system integrity.
• Ability to own staffing decisions with leadership collaboration.
• Go-to expert for PSA/staffing tools.
• Analytical thinking balanced with hands-on execution.

Responsibilities

• Own staffing assignments across practices, balancing client demand and utilization.
• Validate resource requests to align with scope and timelines.
• Match consultants to engagements in partnership with leaders.
• Monitor staffing pipeline, identify risks and redeployment opportunities.
• Serve as PSA/staffing tools SME; ensure data accuracy.
• Provide training and ongoing support on systems and processes.
• Lead reporting on KPIs such as utilization and capacity.
• Coach Specialists and Senior Specialists for development.
• Collaborate with Finance, HR, Recruiting on headcount planning.
• Drive process improvements and standardization.
• Maintain documentation of staffing processes.

Skills

Staffing models

Utilization management

Consulting operations

Dynamics

Salesforce

Excel

Analytical skills

Organizational skills

Stakeholder management

Data accuracy

Coaching juniors

Education

Bachelor's degree

Tools

Dynamics

Salesforce

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

The Position

Kaufman, Hall & Associates, LLC, is seeking a Resource Manager to oversee the effective deployment of consulting resources across practices. This role serves as a critical bridge between leadership strategy and operational execution, ensuring staffing decisions align with client needs, business priorities, and consultant development. The Resource Manager is responsible for owning staffing workflows, driving utilization outcomes, and ensuring data integrity within the PSA and staffing tools, while coaching junior team members and partnering closely with practice leadership. This position reports to the Director, Resource Management.

Resource Planning & Staffing Management

• Own and manage staffing assignments across one or more practices, balancing client demand, consultant skills, and utilization targets
• Review and validate resource requests to ensure alignment with project scope, timelines, and business priorities
• Partner with practice leaders and project managers to proactively match consultants to engagements
• Monitor staffing pipeline, identifying risks, gaps, and redeployment opportunities

PSA & Staffing Tool Leadership (SME)

• Serve as a primary subject matter expert on the PSA and staffing tools, ensuring consistent and effective use across teams
• Ensure accuracy and completeness of all staffing data, including allocations, availability, and project assignments
• Provide training, guidance, and ongoing support to consultants and leaders on system usage and staffing processes
• Partner on system enhancements, reporting improvements, and process standardization

Utilization & Metric Management

• Monitor and manage utilization performance, partnering with leadership to address gaps and drive improvements
• Own reporting on key KPIs, including utilization, capacity, and staffing forecasts
• Analyze trends and provide insights to inform staffing decisions and workforce planning
• Ensure accuracy and consistency of reporting outputs and underlying data

Team Leadership & Coaching

• Provide guidance and oversight to Specialists and Senior Specialists, reviewing work and supporting development
• Promote best practices in data entry, system usage, and staffing coordination
• Help drive consistency in processes, documentation, and execution across the resource management team

Cross-Functional Collaboration

• Partner with Finance, HR, Recruiting, and Learning & Development on headcount planning, skills alignment, and workforce needs
• Support performance management processes by ensuring accurate tracking of staffing history and feedback timing
• Contribute to workforce planning discussions by providing data-backed insights on capacity and demand

Process Improvement & Operations

• Identify opportunities to improve staffing workflows, data quality, and reporting efficiency
• Lead initiatives to standardize processes and enhance operational effectiveness
• Maintain documentation for staffing processes, system usage, and data standards

Qualifications

The ideal candidate will possess 3-6 years of experience in resource management, professional services operations, HR, or workforce planning.

• Strong understanding of staffing models, utilization management, and consulting operations
• Demonstrated experience working with PSA, CRM, or staffing tools (e.g., Dynamics, Salesforce, or similar)
• Advanced proficiency in Excel and reporting tools
• Strong analytical skills with the ability to translate data into actionable insights
• Excellent organizational, communication, and stakeholder management skills
• Proven ability to balance multiple priorities and make informed staffing decisions
• Ability to own staffing decisions while collaborating effectively with leadership
• Strong accountability for data accuracy and system integrity
• Confidence serving as a go-to expert on PSA/staffing tools
• Balance of analytical thinking and operational execution
• Capability to coach junior team members while remaining hands‑on

Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non‑immigrant status).

Education

Bachelor's degree required.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations.
• Work is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment

• Travel Required: 0-10%
• The role is based in Chicago, with a hybrid work schedule.
• Work is regularly performed in a combination of office/home office, and routinely uses standard office equipment.
• It may require the maintenance of a home office and proximity to an airport for work related travel.

Salary Range: $89,000 - $125,000.

This position is also incentive eligible.

Benefit details can be found at http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.