Director, Resource Management

Jobtailor; Illinois; On-site; USD 100,000 - 140,000; Full time

Job summary

Jobtailor in Illinois is seeking a senior Resource Manager to own end-to-end resourcing across business units. You will make data-driven staffing decisions aligned to project needs, client delivery expectations, and business priorities.

You will lead a team, oversee freelancers, and partner with HR and Finance to align hiring, budgeting, and capacity planning. The role focuses on billability, utilization, and actionable performance insights.

Qualifications

• 10+ years in Resource Management, Workforce Planning, or similar.
• Experience in a matrixed professional services or agency environment.
• Strong financial acumen including billability, utilization, forecasting and margins.
• Ability to influence senior stakeholders without direct authority.
• Proven analytical and reporting capabilities with data-driven insights.
• Experience using enterprise resourcing tools such as Workfront.

Responsibilities

• Own end-to-end resourcing across assigned Business Units and capabilities.
• Make informed staffing decisions aligned to project needs and priorities.
• Lead resolution of complex staffing challenges as a senior escalation point.
• Balance client delivery, employee experience, and financial performance.
• Provide senior guidance on prioritization across competing demands.
• Oversee freelancer and external resource utilization within budget and margins.
• Maintain forward-looking resourcing forecasts with leads.
• Identify capacity risks and skill gaps; recommend hiring, upskilling, or outsourcing.
• Support workforce planning through level analysis and capacity modeling.
• Partner with HR and Talent Acquisition to align hiring strategies.
• Achieve billability and utilization targets across the Business Unit.
• Collaborate with Finance to evaluate performance and optimize margin.
• Deliver monthly performance reporting with insights and recommendations.
• Contribute to scoping, pricing, and delivery models; ensure resourcing impact is understood.
• Champion best practices in Resource Management.
• Drive process improvements with Operations and Finance.
• Ensure Workfront or equivalent tools are used for allocations and forecasting.
• Improve cross-functional collaboration and data quality.
• Lead, mentor, and develop Resource Managers and Associates.
• Support onboarding, training, and growth of the team.
• Conduct regular 1:1s, contribute to performance reviews, and set development plans.
• Model stakeholder management, analytical rigor, and strategic thinking.
• Foster a proactive, solutions-oriented, commercially aware team culture.

Skills

Leadership

Stakeholder influence

Analytical skills

Forecasting

Cross-functional collaboration

Communication

Resource management

Data-driven decisions

Tools

Workfront

Job description

Responsibilities

• Own end-to-end resourcing across assigned Business Units and capabilities
• Make informed, data-driven staffing decisions that align to project needs, client delivery expectations, and business priorities.
• Lead resolution of complex or high-stakes staffing challenges, acting as a senior escalation point within the RM function.
• Balance client delivery, employee experience, and financial performance in all staffing decisions.
• Provide senior-level guidance on prioritization across competing demands, influencing stakeholders across a matrixed organization.
• Oversee freelancer and external resource utilization, ensuring spend aligns to budget and margin targets.
• Own and maintain forward-looking resourcing forecasts in partnership with Department and Capability Leads.
• Proactively identify capacity risks and skill gaps, and recommend solutions (e.g., hiring, upskilling, freelance, outsourcing).
• Support workforce planning through level analysis, capacity modeling, and organizational design inputs.
• Partner with HR and Talent Acquisition to align hiring strategies to current and future demand.
• Take accountability for achieving billability and utilization targets across the Business Unit.
• Partner closely with Finance to evaluate performance, identify risks (e.g., overservice), and optimize margin.
• Deliver monthly performance reporting with clear insights and actionable recommendations.
• Contribute to discussions around scoping, pricing, and delivery models, ensuring resourcing implications are understood.
• Champion consistent application of Resource Management best practices across the organization.
• Drive process improvements in partnership with Operations and Finance (e.g., reporting, tooling, workflows).
• Ensure Workfront (or equivalent tools) are used effectively for allocations, forecasting, and reporting.
• Improve cross-functional collaboration and data quality to elevate the impact of Resource Management.
• Lead, mentor, and develop Resource Managers and Resource Associates.
• Support onboarding, training, and growth of the team to build capability and consistency.
• Conduct regular 1:1s, contribute to performance reviews, and support goal setting and development plans.
• Model best practices in stakeholder management, analytical rigor, and strategic thinking.
• Foster a proactive, solutions-oriented, and commercially aware team culture.

Requirements

• 10+ years of experience in Resource Management, Workforce Planning, or Operational Staffing, with 2–3+ years in a leadership role
• Experience operating in a complex, matrixed professional services or agency environment (healthcare experience strongly preferred)
• Strong understanding of cross-functional team structures and integrated delivery models
• Strong financial acumen, including billability, utilization, forecasting, and margin management
• Proven ability to influence and drive alignment across senior stakeholders without direct authority
• Excellent analytical and reporting skills, with the ability to translate data into actionable insights
• Experience with enterprise resourcing and workflow tools (e.g., Workfront or similar)
• Demonstrated success in driving process improvements and operational efficiency