Resource Dispatch & Logistics Coordinator

Terracon; Tyler (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Terracon in Tyler, TX seeks a skilled dispatcher to optimize field staffing and resource allocation. You will receive service requests, assign trained staff, coordinate with labs, clients and project leaders, and maintain safe, timely communication across the network.

Responsibilities include prioritizing schedules, managing logistics, and using CMELMS and dashboards to balance workloads while ensuring safety guidelines are followed.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred in related field for progression.
• Experience with scheduling software or field dispatch is a plus.
• Ability to use technology (mobile apps, email, scheduling software, etc.)

Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics (equipment, internal logistics) according to urgency and importance.
• Relay information to employees, managers, labs and stakeholders as appropriate.
• Coordinate with field units to optimize schedules day-to-day.
• Dispatch safely and per Terracon guidelines, prioritizing employee well‑being.
• Communicate effectively with customers, employees, and leaders.
• Use dashboards and CMELMS to distribute staff and balance workload.
• Perform other duties and meet deadlines.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts among employees, clients and leadership teams.

Skills

Time management

Negotiation

Interpersonal skills

Multilingual

Tech literacy

Education

High school diploma

Associate degree in project management

Tools

CMELMS

Scheduling software

Mobile apps

Job description

Terracon in Tyler, TX seeks a skilled dispatcher to optimize field staffing and resource allocation. You will receive service requests, assign trained staff, coordinate with labs, clients and project leaders, and maintain safe, timely communication across the network.

Responsibilities include prioritizing schedules, managing logistics, and using CMELMS and dashboards to balance workloads while ensuring safety guidelines are followed.