Resource Coordinator

Terracon; St. Louis (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Terracon is seeking a Dispatch Associate in Missouri to determine the safest, most efficient way to deploy employees and equipment to project sites. You will receive and manage service requests, dispatch staff with the right skills, and coordinate with field units to balance workloads.

Key responsibilities include prioritizing projects, relaying instructions to stakeholders, maintaining equipment calibration and training records, and upholding safety guidelines.

Qualifications

• High school diploma or equivalent.
• Ability to use technology (mobile apps, email, scheduling software).
• Time management skills.
• Negotiation skills.
• Interpersonal interaction skills.
• A valid driver’s license with acceptable violation history may be required.

Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics (equipment, internal logistics) according to urgency and importance.
• Relay information and instruction to employees, managers, labs and project stakeholders as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in a safe manner consistent with Terracon’s guidelines to keep employees' safety first.
• Be responsible for equipment inventory and ensuring technicians are properly equipped.
• Ensure all equipment is properly calibrated and maintained.
• Assist with keeping technician training records up to date and filed.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to distribute employees and balance workload.
• Perform other office duties and work with others to meet deadlines.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts among employees, clients and leadership using negotiation strategies.
• Follow safety rules and report any issues; perform pre-task planning.
• Maintain quality standards on all projects.
• Perform other duties as assigned.

Skills

Time management

Negotiation

Interpersonal skills

Driver's license

Education

High school diploma or equivalent

Job description

General Responsibilities

Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Essential Roles and Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Will be responsible for equipment inventory and keeping all technicians properly equipped.
• Will be responsible for ensuring all equipment is properly calibrated.
• Will assist with keeping technician training records up to date and properly filed.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects.
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• 2+ years of relevant experience or the equivalent in training and related experience.
• Multi-lingual preferred in some markets.
• Associate degree in project management, business management, or human resources.
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.