Resource Dispatch & Logistics Coordinator

Terracon; Tyler (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Terracon in Tyler, TX is seeking a Dispatcher to coordinate staffing and equipment for project sites. You will receive service requests, assign trained staff, and ensure resources are scheduled and directed efficiently to where they are most needed.

The role requires strong communication, multitasking, and the ability to balance priorities while maintaining safety and quality standards across projects and regional offices.

Qualifications

• High school diploma or equivalent.
• 3+ years of relevant experience or equivalent training.
• Ability to use technology (mobile apps, email, scheduling software).
• Strong time management and communication skills.
• Negotiation and interpersonal interaction abilities.
• Multilingual skills preferred in some markets.
• A valid driver’s license may be required.

Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics (equipment, internal logistics) according to urgency and importance, using negotiation skills when conflicts arise.
• Relay information and instruction to employees, managers, labs and other stakeholders as appropriate.
• Coordinate with field units to prioritize schedules day-to-day.
• Dispatch safely and in line with Terracon guidelines, keeping employee care a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to distribute employees and balance workload.
• Perform other office duties as needed and meet deadlines.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts among employees, clients and leadership using negotiation strategies.
• Follow safety rules and report safety issues; perform pre-task planning.

Skills

Time management

Negotiation

Interpersonal skills

Multilingual (preferred)

Communication

Education

High school diploma or equivalent

Associate degree in project management, business management, or human resources (preferred)

Job description

Terracon in Tyler, TX is seeking a Dispatcher to coordinate staffing and equipment for project sites. You will receive service requests, assign trained staff, and ensure resources are scheduled and directed efficiently to where they are most needed.

The role requires strong communication, multitasking, and the ability to balance priorities while maintaining safety and quality standards across projects and regional offices.