Resource Coordinator: Field Service & Scheduling Specialist

HTI Ltd; Houston (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Hunton Trane seeks a highly organized Resource Coordinator to support field personnel with equipment startups, warranty work, and owner training. You will be the key link among customers, sales engineers, project teams, field technicians, and internal departments, ensuring smooth scheduling and accurate documentation.

The role requires handling multiple priorities with clear communication and a customer-first approach in a fast-paced environment.

Qualifications

• Strong organizational and time-management skills to coordinate multiple technicians and deadlines.
• Clear written and verbal communication with customers and internal teams.
• Ability to review work orders, equipment information, project scopes, and warranty docs.

Responsibilities

• Coordinate and schedule field personnel for equipment startups, warranty work, inspections, and other assigned activities.
• Serve as central communication point between customers, technicians, sales engineers, project managers, manufacturers, and internal departments.
• Review work requests to confirm equipment information, project scope, warranty status, site requirements, and requested completion date.
• Assign and dispatch the appropriate field resources based on availability, technical qualifications, location, and project requirements.
• Ensure technicians receive accurate job details, site contacts, equipment information, and required documentation before arriving at the jobsite.
• Create, maintain, and close warranty work orders, startup requests, and related records within the appropriate business systems.
• Monitor scheduled and open assignments, communicate status updates, and follow up on incomplete documentation or unresolved items.
• Assist with purchase orders, material coordination, invoicing support, cost allocation, and warranty claim documentation.
• Help resolve scheduling conflicts, customer concerns, equipment-related questions, and other issues affecting completion of the work.
• Maintain organized records and provide accurate information for project tracking, billing, reporting, and customer follow-up.
• Support department goals by maintaining responsive communication and a high level of customer service.

Skills

Organization

Time management

Communication

Customer service

Attention to detail

Scheduling systems

MS Office

WennSoft

Microsoft Dynamics

Field-service software

HVAC knowledge

Education

Associate degree

Bachelor’s degree

Tools

WennSoft

Microsoft Dynamics

Job description

Hunton Trane seeks a highly organized Resource Coordinator to support field personnel with equipment startups, warranty work, and owner training. You will be the key link among customers, sales engineers, project teams, field technicians, and internal departments, ensuring smooth scheduling and accurate documentation.

The role requires handling multiple priorities with clear communication and a customer-first approach in a fast-paced environment.