HVAC Service & Resource Coordinator

Trane Technologies; Milwaukee (WI); Hybrid; USD 67,000 - 86,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Milwaukee, WI is seeking a Service Coordinator to plan, coordinate, and direct activities of operational resources for service agreements and repair work.

You will interact with Field Technicians, Project Managers, and the Parts Department to ensure timely, cost-efficient execution and maintain customer satisfaction. Strong organizational and communication skills are essential.

Qualifications

• Certificate/degree from college or technical school with related experience, or minimum of five (5) years of related experience and/or training with HS Diploma/GED.
• Excellent Customer Service skills - comfortable and effective on the phone.
• Organized with ability to multi-task and prioritize daily interruptions.
• Knowledge of Word, Excel, Outlook, and Windows.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs and availability.
• Interacts with Project Managers and HVAC Field Technician Supervisor to assign/dispatch Technicians.
• Maintains customer satisfaction by investigating concerns and routing them to the assigned staff.

Skills

Customer Service

Multitasking

Attention to detail

Communication skills

Education

Technical degree or HS with experience

Tools

MS Word

Excel

Outlook

Windows

Job description

Trane Technologies in Milwaukee, WI is seeking a Service Coordinator to plan, coordinate, and direct activities of operational resources for service agreements and repair work.

You will interact with Field Technicians, Project Managers, and the Parts Department to ensure timely, cost-efficient execution and maintain customer satisfaction. Strong organizational and communication skills are essential.