HVAC Service & Scheduling Coordinator

Trane Technologies; Knoxville (TN); On-site; USD 59,983,000 - 84,282,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Knoxville, TN is seeking a Service Coordinator II to plan, coordinate, and direct the activities of field resources, ensuring service agreements and repair work are executed within financial standards. You will liaise with Field Technicians, Project Managers and the Parts Department to keep jobs moving.

Candidates should have a college/technical degree or equivalent experience, strong customer service on the phone, excellent organization, and proficiency with Word, Excel,

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Phone communication

Organization

Multitasking

Attention to detail

MS Office

Education

College/technical degree

HS Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows

Job description

Trane Technologies in Knoxville, TN is seeking a Service Coordinator II to plan, coordinate, and direct the activities of field resources, ensuring service agreements and repair work are executed within financial standards. You will liaise with Field Technicians, Project Managers and the Parts Department to keep jobs moving.

Candidates should have a college/technical degree or equivalent experience, strong customer service on the phone, excellent organization, and proficiency with Word, Excel,