Resort Tour Concierge

Capital Vacations, LLC; Florida; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Travel Perks

Resort Discounts

Paid Training

Job summary

Capital Vacations, LLC in Cocoa Beach, Florida, is seeking a friendly Tour Receptionist to welcome guests, manage tour arrivals, support Sales and Marketing, and deliver exceptional service from the moment guests arrive.

This full-time role emphasizes strong administrative and customer service skills in a fast-paced resort environment, with opportunities to grow within the company and be part of a team that creates memorable vacation experiences.

Qualifications

• High School Diploma or GED required.
• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills.
• Professional, friendly, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to Sales Leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Customer Service

Communication

Organization

Multitasking

Education

High School Diploma or GED

Job description

Capital Vacations, LLC in Cocoa Beach, Florida, is seeking a friendly Tour Receptionist to welcome guests, manage tour arrivals, support Sales and Marketing, and deliver exceptional service from the moment guests arrive.

This full-time role emphasizes strong administrative and customer service skills in a fast-paced resort environment, with opportunities to grow within the company and be part of a team that creates memorable vacation experiences.