Resort Services Operator

Westgate Resorts; Orlando (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits – medical, dental, and

Paid time off

Paid holidays

401(k) with company match

Daily pay

Tuition assistance

Military leave

Employee assistance program

Life, disability, accident insurance

Pet insurance

Loyalty discounts

Low-cost gym membership

David A. Siegel Legacy Scholarship

Career growth opportunities

Community involvement

Job summary

Westgate Lakes Resort & Spa in Orlando, FL, is seeking a Resort Services Operator to deliver friendly, guest-focused service, answer calls, route messages, and help ensure smooth communication across departments.

This role requires schedule flexibility including nights, weekends and holidays; call center experience is preferred. Join a team that values growth and delivers memorable experiences for guests from around the world.

Qualifications

• Must have schedule flexibility; Nights, Weekends, and Holidays.
• Call center experience preferred.

Responsibilities

• Provide friendly, positive, and hospitable service to our in-house guests.
• Answer calls using the phone routing system.
• Route calls and take messages for the appropriate departments.
• Ensure faxes and mail is distributed and handled correctly.

Skills

Customer service

Communication skills

Flexibility

Job description

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Resort Services Operator, you will:

• Provide friendly, positive, and hospitable service to our in-house guests
• Answer calls using the phone routing system
• Route calls and take messages for the appropriate departments
• Ensure faxes and mail is distributed and handled correctly

Qualifications

• Must have schedule flexibility; Nights, Weekends, and Holidays
• Call center experience preferred.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members' Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.