Overnight Front Desk Agent

Westgate Resorts; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Paid time off

401(k) with company match

Daily pay

Tuition assistance

Employee assistance program

Life, disability, etc.

Pet insurance

Loyalty program discounts

David A. Siegel Legacy Scholarship

Job summary

Westgate Resorts is seeking a Front Desk Agent at Westgate Lakes Resort & Spa in Orlando. You will greet and register guests, issue room keys, and assist with reservations and guest inquiries to ensure a smooth stay.

Responsibilities include handling payments, posting charges, and coordinating dining, tours, and transportation while maintaining guest records and safety in a busy resort environment.

Qualifications

• Experience with customer service
• Must be able to work overnight
• Must be able to start for 8 hours

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and escort instructions to Bellhop.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts.
• Compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Post charges such as room, food, liquor, or telephone, to ledger.
• Make restaurant, transportation, or entertainment reservations, and arrange for tours.
• Assist guests with deposit of guests' valuables in hotel safe or safe deposit box.
• Nightly bucket checks
• Able to listen and find solutions to guests problems

Skills

Customer service

Job description

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Front Desk Agent, you will:

• Greet, register, and assignrooms to guests.
• Issueroom key and escort instructions to Bellhop.
• Answerinquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Keeprecords of room availability and guests' accounts.
• Computesbill, collects payment, and makes change for guests.
• Makeand confirmreservations.
• Postcharges such as room, food, liquor, or telephone, to ledger.
• Makerestaurant, transportation, or entertainment reservation, and arrangefor tours.
• Assistguests with deposit of guests' valuables in hotel safe or safe deposit box.
• Nightly bucket checks
• Able to listen and find solutions to guests problems

Qualifications

• Experience with customer service
• Must be able to work overnight
• Must be able to start for 8 hours

Additional Information

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - AccessYour Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [emailprotected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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