Resort Guest Services Operator — Flexible Shifts

Westgate Resorts; Orlando (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits – medical, dental, and

Paid time off

Paid holidays

401(k) with company match

Daily pay

Tuition assistance

Military leave

Employee assistance program

Life, disability, accident insurance

Pet insurance

Loyalty discounts

Low-cost gym membership

David A. Siegel Legacy Scholarship

Career growth opportunities

Community involvement

Job summary

Westgate Lakes Resort & Spa in Orlando, FL, is seeking a Resort Services Operator to deliver friendly, guest-focused service, answer calls, route messages, and help ensure smooth communication across departments.

This role requires schedule flexibility including nights, weekends and holidays; call center experience is preferred. Join a team that values growth and delivers memorable experiences for guests from around the world.

Qualifications

• Must have schedule flexibility; Nights, Weekends, and Holidays.
• Call center experience preferred.

Responsibilities

• Provide friendly, positive, and hospitable service to our in-house guests.
• Answer calls using the phone routing system.
• Route calls and take messages for the appropriate departments.
• Ensure faxes and mail is distributed and handled correctly.

Skills

Customer service

Communication skills

Flexibility

Job description

Westgate Lakes Resort & Spa in Orlando, FL, is seeking a Resort Services Operator to deliver friendly, guest-focused service, answer calls, route messages, and help ensure smooth communication across departments.

This role requires schedule flexibility including nights, weekends and holidays; call center experience is preferred. Join a team that values growth and delivers memorable experiences for guests from around the world.