Resort Services Associate - Cross‑Trained in All Areas

Guest Services Inc; California; On-site; USD 21,000 - 28,000; Full time

Job summary

Guest Services Inc. is seeking a Resort Worker to support day-to-day operations of the Lodge while delivering high customer service. The role requires cross-training across front desk, retail, housekeeping, groundskeeping, and food service to ensure smooth guest experiences.

Essential functions focus on customer needs, performing various tasks, restocking supplies, handling payments, and maintaining clean stations. The position may involve other duties as assigned by supervisors.

Qualifications

• Partial High School education.
• High School Diploma/G.E.D. preferred.
• One year of work experience and a desire to learn and work hard.
• Interpret menus and recipes, and follow directions; good visual and communication skills.
• Willing to be cross-trained in all areas.

Responsibilities

• Focus on the customer: Seeks to understand the internal/external customer and meet the needs of both the customer and the company.
• Perform customer service, food service, housekeeping, and other tasks as needed.
• Restock supplies.
• Accept payments and issue receipts, refunds, credit, or change due to customers accurately as necessary.
• Maintain clean and orderly station area; stock and maintain station area with various supplies and products.
• Improve continuously: Constantly assess and adapts to current practices to perform a task better, faster, or more efficiently.
• May be assigned to other duties as required by the Shift Supervisor or Manager(s).

Skills

Customer service

Communication skills

Cash handling

Cross-training

Education

Partial High School education

High School Diploma/G.E.D. preferred

Job description

Guest Services Inc. is seeking a Resort Worker to support day-to-day operations of the Lodge while delivering high customer service. The role requires cross-training across front desk, retail, housekeeping, groundskeeping, and food service to ensure smooth guest experiences.

Essential functions focus on customer needs, performing various tasks, restocking supplies, handling payments, and maintaining clean stations. The position may involve other duties as assigned by supervisors.