Resort Security Officer — Guest Safety & Service

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Security Officer for our Orlando resort. You will greet guests, guide them around the property, and document all visits while maintaining a visible security presence.

You will respond to incidents, administer first aid when needed, and coordinate with emergency services. Patrols ensure safety of guests and staff, with a focus on preventing hazards and disturbances.

Qualifications

• Strong customer service background.
• Two years of hotel or retail experience with high customer contact preferred.

Responsibilities

• Greet guests warmly and guide them around the resort; document all visitors entering the property and provide directions.
• Act as first responder to injuries and accidents; administer first aid and contact emergency services when required; handle injury reporting and testing as needed.
• Patrol the resort to ensure safety and security of guests, employees, and assets; address hazards and maintain department procedures.
• Identify and engage suspicious individuals to maintain orderly operations; dispatch calls accordingly.

Skills

Strong customer service background

Guest-focused attitude

Ability to work under pressure

Good verbal and written communication

Good judgment

Education

High school diploma or equivalent

Tools

Valid driver’s license

Job description

Holiday Inn Club Vacations Incorporated is seeking a Security Officer for our Orlando resort. You will greet guests, guide them around the property, and document all visits while maintaining a visible security presence.

You will respond to incidents, administer first aid when needed, and coordinate with emergency services. Patrols ensure safety of guests and staff, with a focus on preventing hazards and disturbances.