Director of Retail & Guest Experience

Kalahari Resorts LLC; Mount Pocono (PA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health coverage

Dental coverage

Vision coverage

Paid time off

Holiday pay

Education assistance

Job summary

Kalahari Resorts & Conventions seeks a Director of Retail to lead all resort retail operations, including year-round outlets such as Marrakesh Market, Indigo Swimwear & Accessories, and Kalahari Outpost. You will manage budgets, inventory, and guest service, while driving revenue and maintaining brand standards.

As a member of the leadership team, you will coach staff, implement merchandising strategies, and explore pop-up opportunities to enhance the guest experience while fostering a positive,

Qualifications

• Minimum of four years of progressive experience in a hotel or related field.
• At least 1–2 years of management experience in a hotel, resort or retail environment.

Responsibilities

• Oversee all retail operations across the resort, ensuring profitable performance, brand consistency, and exceptional guest service.
• Lead, coach, and develop retail associates to foster a positive, high-performing team culture.
• Manage budgets, inventory, and financial performance, including forecasting, purchasing, and meeting sales targets.
• Identify and implement merchandising strategies and pop-up retail opportunities that enhance the guest experience and drive revenue.
• Develop and enforce operational standards and procedures to ensure compliance, efficiency, and a consistently high-quality retail environment.

Job description

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Job Title

Director of Retail

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Director of Retail

Kalahari Resorts & Conventions is seeking aDirector of Retail. In this role,you’ll manage all retail operations throughout the resort, including year-round outlets such as Marrakesh Market, Indigo Swimwear & Accessories, and Kalahari Outpost. You’ll operate in a “for-profit” environment, seek pop-up opportunities throughout the resort, and ensure guest service exceeds expectations. You’ll also monitor inventory levels, manage budgets, and meet monthly sales goals while fostering a positive working environment.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’ll enhance the guest and associate experience by leading dynamic retail operations that offer convenient, high-quality shopping experiences throughout the resort. Through strong leadership and support, you’ll empower associates to deliver exceptional service while fostering a positive, engaging work environment.

Key Responsibilities

• Oversee all retail operations across the resort, ensuring profitable performance, brand consistency, and exceptional guest service.
• Lead, coach, and develop retail associates to foster a positive, high-performing team culture.
• Manage budgets, inventory, and financial performance, including forecasting, purchasing, and meeting sales targets.
• Identify and implement merchandising strategies and pop-up retail opportunities that enhance the guest experience and drive revenue.
• Develop and enforce operational standards and procedures to ensure compliance, efficiency, and a consistently high-quality retail environment.

What We’re Looking For

• We do require that you have aminimum of four years of progressive experience in a hotel or related field.
• At least 1-2 years of management experience in a hotel, resort or retail environment is required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

BePart of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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