Resort Reservations Specialist — Year-Round

Sugarbush Resort; Warren (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Sugarbush Resort in Warren, VT is seeking a Reservations Agent to join our Sales department. This full-time, year-round role handles lodging packages, season passes, children's programs, and event tickets, and also serves as the resort switchboard operator.

The ideal candidate has a high school diploma (BA preferred), is at least 18, and can multitask across multiple systems while providing courteous service to guests, including weekends and holidays.

Qualifications

• High School diploma required, BA or BS preferred.
• Must be at least 18 years old.
• Previous hospitality experience preferred.
• Prior knowledge of SMS, RTP, and/or Inntopia is a plus.
• Must be computer literate and comfortable working on multiple web and software-based applications.
• Must be able to multi-task and use multiple systems simultaneously.
• Must be able to handle all phone communications in a courteous and efficient manner.
• Previous switchboard operations experience desirable.
• Must be able to work weekends and holidays.

Responsibilities

• Act as the first line of communication to Sugarbush by answering the phone and selling lodging and resort products.
• Act as the resort switchboard operator, directing calls accurately and efficiently.
• Work with guests, listen, clarify needs, and communicate options or resolve concerns.

Skills

Hospitality experience

Computer literacy

Multi-tasking

Phone etiquette

Switchboard operations

Weekend/holiday availability

Education

High School diploma

BA/BS preferred

Tools

Inntopia

SMS system

RTP system

Job description

Sugarbush Resort in Warren, VT is seeking a Reservations Agent to join our Sales department. This full-time, year-round role handles lodging packages, season passes, children's programs, and event tickets, and also serves as the resort switchboard operator.

The ideal candidate has a high school diploma (BA preferred), is at least 18, and can multitask across multiple systems while providing courteous service to guests, including weekends and holidays.