Reservations Agent l Full-Time Year-Round

Sugarbush Resort; Warren (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Sugarbush Resort in Warren, VT is seeking a Reservations Agent to join our Sales department. This full-time, year-round role handles lodging packages, season passes, children's programs, and event tickets, and also serves as the resort switchboard operator.

The ideal candidate has a high school diploma (BA preferred), is at least 18, and can multitask across multiple systems while providing courteous service to guests, including weekends and holidays.

Qualifications

• High School diploma required, BA or BS preferred.
• Must be at least 18 years old.
• Previous hospitality experience preferred.
• Prior knowledge of SMS, RTP, and/or Inntopia is a plus.
• Must be computer literate and comfortable working on multiple web and software-based applications.
• Must be able to multi-task and use multiple systems simultaneously.
• Must be able to handle all phone communications in a courteous and efficient manner.
• Previous switchboard operations experience desirable.
• Must be able to work weekends and holidays.

Responsibilities

• Act as the first line of communication to Sugarbush by answering the phone and selling lodging and resort products.
• Act as the resort switchboard operator, directing calls accurately and efficiently.
• Work with guests, listen, clarify needs, and communicate options or resolve concerns.

Skills

Hospitality experience

Computer literacy

Multi-tasking

Phone etiquette

Switchboard operations

Weekend/holiday availability

Education

High School diploma

BA/BS preferred

Tools

Inntopia

SMS system

RTP system

Job description

Reservations Agent l Full-Time Year-Round

Please note that this position is based in Warren, VT, and requires relocation for candidates that do not reside within commuting distance.

Warren, VT

RESORT OVERVIEW :

Sugarbush Resort is a year-round destination, offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? :

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground, including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY :

Sugarbush Resort is seeking a Reservation Agent to join our Sales department. Reservation Agents sell lodging and resort products, including but not limited to lodging packages, season passes, children's programs, and event tickets. Reservations Agents also act as the resort switchboard operator, answering general resort questions and directing calls accurately and efficiently. This is a full time year-round position.

RESPONSIBILITIES :

• Act as the first line of communication to Sugarbush by answering the phone, selling lodging and resort products, and acting as a communication center for the resort.
• Work with guests and effectively listen, understand, clarify needs, and communicate options or resolve concerns.

QUALIFICATIONS :

• High School diploma required, BA or BS preferred.
• Must be at least 18 years old.
• Previous hospitality experience preferred.
• Prior knowledge of SMS, RTP, and/or Inntopia is a plus.
• Must be computer literate and comfortable working on multiple web and software-based applications.
• Must be able to multi-task and use multiple systems simultaneously.
• Must be able to handle all phone communications in a courteous and efficient manner.
• Previous switchboard operations experience desirable.
• Must be able to work weekends and holidays.

Sugarbush Resort is an Equal Opportunity Employer

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check