Resort Reservations Specialist — Flexible Hours

Grand Targhee Resort; Alta (WY); On-site; USD 32,000 - 52,000; Full time

Job summary

Grand Targhee Resort seeks a Reservationist to promote lodging and vacation packages and deliver exceptional guest service. You will be the primary contact for potential guests, providing detailed information and handling reservations efficiently.

Join a team focused on creating a positive first impression of the resort, staying informed about offerings, events, and regional activities to enhance guest experiences. Some front desk coverage may be required.

Qualifications

• Proficiency in typing and basic data entry (including 10-key).
• Strong computer skills and experience with reservation/booking systems.
• Experience with Versa (Property Management System) and RTP (Point of Sale) preferred; training provided.

Responsibilities

• Answer the phone and emails.
• Assist guests in booking lodging and vacation packages.
• Provide detailed information about lodging, amenities, activities, and events.
• Explain current rates, packages, promotions, and policies.
• Explain reservation policies and payment requirements to guests.
• Create, modify, and cancel reservations per policies.
• Send confirmation emails and verify reservation details.
• Follow up on guest inquiries per procedures.
• Review reservations for accuracy; resolve discrepancies.
• Process deposits and final payments per policies.
• Coordinate with third-party partners to confirm reservations.
• Maintain guest and reservation data in RTP and Versa.
• Collaborate with other departments to promote products.
• Report system issues and operational concerns to supervisors.
• Assist Management with projects and operational support.

Skills

Typing

Data entry

Microsoft Office

Education

High school diploma

Tools

Versa

RTP

Job description

Grand Targhee Resort seeks a Reservationist to promote lodging and vacation packages and deliver exceptional guest service. You will be the primary contact for potential guests, providing detailed information and handling reservations efficiently.

Join a team focused on creating a positive first impression of the resort, staying informed about offerings, events, and regional activities to enhance guest experiences. Some front desk coverage may be required.