Premium Ski Resort Reservations Specialist

Palisades Tahoe; Olympic Valley (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free skiing privileges

Healthcare options

Gear discounts

401(k) match

Free lift tickets

Discounts at Food & Beverage locations

Retail store discounts

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a friendly Reservation Specialist to be the first voice for guests calling in. You will book products, answer questions about lodging and resort options, and tailor vacation packages while delivering first‑class guest service.

This role requires 18+ years, strong sales/customer service experience, and the ability to work a flexible schedule including peak periods. You will work across phone, email, and live chat to assist visitors before and during their stay.

Qualifications

• Proficient with Microsoft Office and Windows proficiency.
• Effective communication skills, oral & written.
• Strong sense of customer service & safety awareness.
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards.
• Punctual, able to report at scheduled start time.
• Work well as part of a team.

Responsibilities

• Provide customers with quality customer service in a friendly and positive manner.
• Understand and develop an in-depth knowledge of products offered (lodging, season passes, tickets, ski school, events).
• Cover an 8-hour shift on phones and other channels during peak periods.
• Fulfill online sale orders and assist guests via telephone, Live-Chat, email or other written communications.
• Provide resort, village and local information to the guest.
• Assess customers' needs and provide best products and vacation packages.
• Check voicemails and emails and respond within 24 hours.
• Follow up to ensure guest satisfaction and assist with complaints.

Skills

Microsoft Office

Windows

Communication

Customer service

Follow instructions

Education

High school diploma or GED

1 year sales/customer service experience

Job description

Palisades Tahoe is seeking a friendly Reservation Specialist to be the first voice for guests calling in. You will book products, answer questions about lodging and resort options, and tailor vacation packages while delivering first‑class guest service.

This role requires 18+ years, strong sales/customer service experience, and the ability to work a flexible schedule including peak periods. You will work across phone, email, and live chat to assist visitors before and during their stay.