Resort Reservations & Guest Concierge

Alterra Mountain Company; California; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free skiing

Healthcare options

Discounts on gear

401(k) match

Lift ticket discounts

Employee Assistance Program

Job summary

Palisades Tahoe is seeking a Reservation Specialist to serve as the first line of contact for call-in guests, booking products and customizing vacation packages with great guest service. You will support lodging, tickets, and events, and participate in outbound sales campaigns as needed.

The role requires strong communication, solid sales/service experience, and the ability to work an 8-hour shift on phones, with potential peak-period extensions.

Qualifications

• High school diploma or GED.
• One-year experience in sales/customer service.
• Knowledge of Palisades Tahoe is preferred.
• A Motor Vehicle Record review may be required.

Responsibilities

• Provide customers with quality service on calls, chat, email, and in person where applicable.
• Understand products: Lodging, Season Passes, daily tickets, and events.
• Handle online orders and assist guests with vacation packages.
• Respond to voicemails/emails within 24 hours and follow up for guest satisfaction.

Skills

Microsoft Office

Communication skills

Customer service

Multitasking

Teamwork

Safety awareness

Education

High school diploma or GED

Job description

Palisades Tahoe is seeking a Reservation Specialist to serve as the first line of contact for call-in guests, booking products and customizing vacation packages with great guest service. You will support lodging, tickets, and events, and participate in outbound sales campaigns as needed.

The role requires strong communication, solid sales/service experience, and the ability to work an 8-hour shift on phones, with potential peak-period extensions.