Resort Reservations Specialist — Elevate Guest Experience

We-Ko-Pa Casino Resort; Arizona; On-site; USD 17,000 - 24,000; Full time

Job summary

We-Ko-Pa Casino Resort in Fort McDowell, AZ is seeking a Reservations Agent to handle inbound calls from individuals and groups. You will assist guests in selecting accommodations that fit their needs and provide information on rates, events, and packages.

You will input reservations in the Opera PMS, process payments, and ensure accurate coding of room types and packages. This role measures guest satisfaction and works toward revenue goals.

Qualifications

• High School Diploma or Equivalent required or passed.
• At least 1 year of Reservations agent experience preferred.
• Strong guest service experience.
• Experience with Opera PMS preferred.

Responsibilities

• Handle incoming calls from individuals and groups seeking resort accommodations.
• Assist callers in selecting rooms, rates, events, and promotions.
• Input reservation data into the Opera PMS system accurately.
• Process payments, confirm arrangements, and discuss packages with guests.
• Record requests for special accommodations and suite availability.
• Route calls to appropriate departments and manage cancellations and updates.
• Maintain knowledge of room types, layouts, and package benefits.

Skills

Guest service

Opera PMS experience

Education

High School Diploma or Equivalent

Tools

Opera PMS

Job description

We-Ko-Pa Casino Resort in Fort McDowell, AZ is seeking a Reservations Agent to handle inbound calls from individuals and groups. You will assist guests in selecting accommodations that fit their needs and provide information on rates, events, and packages.

You will input reservations in the Opera PMS, process payments, and ensure accurate coding of room types and packages. This role measures guest satisfaction and works toward revenue goals.