Guest Experience Reservations Specialist

Fort Mcdowell Golf Club; Fort McDowell (AZ); On-site; USD 17,000 - 24,000; Full time

Job summary

Fort McDowell Golf Club is seeking a Reservations Agent to handle inbound calls and assist guests in selecting accommodations at the resort. You will help guests find suitable options, achieve budgeted transient revenue, and contribute to guest satisfaction through quality service and sales interactions.

Responsibilities include data entry in Opera PMS, processing payments, confirming rates and events, and directing calls.

Qualifications

• High School Diploma or Equivalent.
• A minimum of one (1) year of experience as a Reservations agent is preferred.
• Strong guest service experience
• Experience with Opera PMS preferred.

Responsibilities

• Provide exceptional guest service to external and internal guests following the We-Ko-Pa service standards.
• Input reservation data into the computer system.
• Discuss rates, events, and promotions with potential guests and process payments.
• Record requests for special accommodations and suites.
• Direct calls to correct rooms and departments.
• Process cancellations, modifications, and updates in Opera PMS.
• Perform other duties as assigned.
• Operate office equipment (copiers, fax, scanners).
• Know room types, layouts, locations, and selling status of package plans.
• Understand resort policies and how to code each reservation.

Skills

Guest service

Communication

Phone etiquette

Education

High School Diploma or equivalent

Tools

Opera PMS

Job description

Fort McDowell Golf Club is seeking a Reservations Agent to handle inbound calls and assist guests in selecting accommodations at the resort. You will help guests find suitable options, achieve budgeted transient revenue, and contribute to guest satisfaction through quality service and sales interactions.

Responsibilities include data entry in Opera PMS, processing payments, confirming rates and events, and directing calls.