Reservations Agent

Fort Mcdowell Golf Club; Fort McDowell (AZ); On-site; USD 17,000 - 24,000; Full time

Job summary

Fort McDowell Golf Club is seeking a Reservations Agent to handle inbound calls and assist guests in selecting accommodations at the resort. You will help guests find suitable options, achieve budgeted transient revenue, and contribute to guest satisfaction through quality service and sales interactions.

Responsibilities include data entry in Opera PMS, processing payments, confirming rates and events, and directing calls.

Qualifications

• High School Diploma or Equivalent.
• A minimum of one (1) year of experience as a Reservations agent is preferred.
• Strong guest service experience
• Experience with Opera PMS preferred.

Responsibilities

• Provide exceptional guest service to external and internal guests following the We-Ko-Pa service standards.
• Input reservation data into the computer system.
• Discuss rates, events, and promotions with potential guests and process payments.
• Record requests for special accommodations and suites.
• Direct calls to correct rooms and departments.
• Process cancellations, modifications, and updates in Opera PMS.
• Perform other duties as assigned.
• Operate office equipment (copiers, fax, scanners).
• Know room types, layouts, locations, and selling status of package plans.
• Understand resort policies and how to code each reservation.

Skills

Guest service

Communication

Phone etiquette

Education

High School Diploma or equivalent

Tools

Opera PMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reservations Agent

WCR Resort Administration Regular Full-Time Fort McDowell, AZ, US

2 days ago Requisition ID: 1602

JOB TITLE: Reservations Agent

REPORTS TO: Reservations Manager

SALARY: $15.00

POSITION STATUS: Regular Full-Time, FLSA NON-EXEMPT

HOURS PER WEEK: 40

POSITION DESCRIPTION

The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness.

ESSENTIAL DUTIES

• Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye.
• Responsible for inputting reservation data into the computer system.
• Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests.
• Records requests for special accommodations and suites.
• Responsible for directing calls to the correct guest room and departments.
• Processes cancellations modifications and updates in Opera PMS.
• Performs all other duties as assigned.
• Required to run office equipment such as copiers, fax machines, and scanners.
• Required to know the type of rooms available as well as their layout and location.
• Required to know the selling status, rates, and benefits of all package plans.
• Required to know the resort’s policy and how to code each reservation.

MINIMUM QUALIFICATIONS

High School Diploma or Equivalent

A minimum of one (1) year of experience as a Reservations agent is preferred.

Strong guest service experience

Experience with Opera PMS preferred.

INDIAN PREFERENCE

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.