Reservations Agent

We-Ko-Pa Casino Resort; Arizona; Vor Ort; USD 17.000 - 24.000; Vollzeit

Zusammenfassung

We-Ko-Pa Casino Resort in Fort McDowell, AZ is seeking a Reservations Agent to handle inbound calls from individuals and groups. You will assist guests in selecting accommodations that fit their needs and provide information on rates, events, and packages.

You will input reservations in the Opera PMS, process payments, and ensure accurate coding of room types and packages. This role measures guest satisfaction and works toward revenue goals.

Qualifikationen

• High School Diploma or Equivalent required or passed.
• At least 1 year of Reservations agent experience preferred.
• Strong guest service experience.
• Experience with Opera PMS preferred.

Aufgaben

• Handle incoming calls from individuals and groups seeking resort accommodations.
• Assist callers in selecting rooms, rates, events, and promotions.
• Input reservation data into the Opera PMS system accurately.
• Process payments, confirm arrangements, and discuss packages with guests.
• Record requests for special accommodations and suite availability.
• Route calls to appropriate departments and manage cancellations and updates.
• Maintain knowledge of room types, layouts, and package benefits.

Kenntnisse

Guest service

Opera PMS experience

Ausbildung

High School Diploma or Equivalent

Tools

Opera PMS

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reservations Agent

WCR Resort Administration Regular Full-Time Fort McDowell, AZ, US

8 days ago Requisition ID: 1602

JOB TITLE: Reservations Agent

REPORTS TO: Reservations Manager

SALARY: $15.00

POSITION STATUS: Regular Full-Time, FLSA NON-EXEMPT

HOURS PER WEEK: 40

POSITION DESCRIPTION:

The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness.

ESSENTIAL DUTIES:

• Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye.


• Responsible for inputting reservation data into the computer system.


• Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests.


• Records requests for special accommodations and suites.


• Responsible for directing calls to the correct guest room and departments.


• Processes cancellations modifications and updates in Opera PMS.


• Performs all other duties as assigned.


• Required to run office equipment such as copiers, fax machines, and scanners.


• Required to know the type of rooms available as well as their layout and location.


• Required to know the selling status, rates, and benefits of all package plans.


• Required to know the resort’s policy and how to code each reservation.

MINIMUM QUALIFICATIONS:

High School Diploma or Equivalent

A minimum of one (1) year of experience as a Reservations agent is preferred.

Strong guest service experience

Experience with Opera PMS preferred.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.