Resort Reservations & Guest Services Agent

Cedar Point; Vermilion (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Healthy work-life balance

Free tickets for family

Office incentives

Discounts on park food and merchandise

Discounts on local attractions

Employee events

Paid training and uniforms

Job summary

Cedar Point in Sandusky, Ohio is seeking a Contact Center Agent to handle guest reservations for resort properties. This in-person role requires 18+ and shifts between 8am and 11pm; pay is $14.25/hour.

You will answer calls, enter guest details, and resolve questions with courtesy, aiming to create memorable experiences and lasting memories for visitors. growth opportunities, year-round roles, benefits and discounts are offered.

Qualifications

• Provide exceptional customer service to guests from around the world.
• Answer inbound calls and chats promptly and professionally.
• Enter guest details accurately into the system.
• Maintain confidentiality and security of guest information.
• Open availability including weekends, nights, and holidays.

Responsibilities

• Answer inbound calls and chats regarding reservations and park information professionally.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details securely.
• Make guests happy by delivering memorable service.
• Identify guest needs, clarify information, and provide solutions.
• Maintain a positive and welcoming attitude for all guests.
• Deliver memorable experiences and help guests create lifelong memories.
• Gain skills and experience to benefit your future.

Skills

Customer service

Excellent communication

Active listening

Multi-tasking

Confidentiality

18+ age

Typing 25 wpm

Job description

Cedar Point in Sandusky, Ohio is seeking a Contact Center Agent to handle guest reservations for resort properties. This in-person role requires 18+ and shifts between 8am and 11pm; pay is $14.25/hour.

You will answer calls, enter guest details, and resolve questions with courtesy, aiming to create memorable experiences and lasting memories for visitors. growth opportunities, year-round roles, benefits and discounts are offered.