Resorts Contact Center Agent

Cedar Point; Sandusky (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Work-life balance

Tickets for friends & family

Office incentives

Park food & merchandise discounts

Local business discounts

Employee events

Paid training & uniforms

Job summary

Cedar Point in Sandusky, OH seeks a responsible Contact Center Agent to handle guest reservations and provide welcoming, knowledgeable service. This in-person role operates between 8am and 11pm shifts, with opportunities for year-round advancement.

You will answer calls and chats, ensure accurate guest data entry, and securely process credit card details while maintaining a high standard of confidentiality and guest satisfaction. The position offers perks and paid training.

Qualifications

• Provide exceptional customer service to guests from around the world.
• Strong communication and active listening skills.
• Able to multi-task in a loud, fast-paced environment.
• Self-starter with minimal supervision and professional demeanor.
• Maintain confidentiality and professionalism at all times.
• Open availability including weekends, nights and holidays.
• Typing speed of at least 25 words per minute.
• Experience in a general office environment or similar setting.
• Must be 18+ years old.
• Preferred experience in a resort, call center or attraction setting.

Responsibilities

• Answer inbound calls and chats about reservations, park information, and guest concerns.
• Ensure guest information is entered accurately into the system.
• Enter and securely manage credit card details.
• Provide memorable service to build lasting guest relationships.
• Identify guest needs, clarify information, and offer solutions.
• Maintain a welcoming, positive attitude with guests.
• Deliver memorable experiences to help guests create memories.
• Identify opportunities for guest satisfaction and growth.

Skills

Customer service

Communication

Multi-tasking

Self-starter

Confidentiality

Weekend/night availability

Typing 25 wpm

General office experience

18+ age

Resort/call center experience

Job description

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

Responsibilities

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future.

Some of our amazing perks and benefits:

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided

Overview

$14.25/hour.

Qualifications

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must have 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law