Resort Reservations Agent — Create Memorable Guest Experiences

Cedar Point; Norwalk (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Fosters a healthy work-life balance

Complimentary tickets for friends and家

Office incentives

Discounts on park food and merchandise

Discounts on local businesses and atrr

Employee events and gatherings

Paid training and free uniforms

Job summary

Cedar Point in Sandusky, Ohio is seeking a Customer Service focused Contact Center Agent to handle guest reservations and inquiries in person and over calls. Roles involve answering questions, resolving concerns, accurately entering guest data, and processing secure credit card details during checkout.

Shifts run between 8am and 11pm, with a pay rate of $14.25 per hour. This position offers room for growth into year‑round agent and leadership roles, paid training, free uniforms, and generous

Qualifications

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must have 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Responsibilities

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future.

Skills

Customer service

Communication

Active listening

Multi-tasking

Self-starter

Professionalism

Typing 25 wpm

Tools

Computer literacy

Job description

Cedar Point in Sandusky, Ohio is seeking a Customer Service focused Contact Center Agent to handle guest reservations and inquiries in person and over calls. Roles involve answering questions, resolving concerns, accurately entering guest data, and processing secure credit card details during checkout.

Shifts run between 8am and 11pm, with a pay rate of $14.25 per hour. This position offers room for growth into year‑round agent and leadership roles, paid training, free uniforms, and generous