Resort Reservations & Guest Experience Agent

Cedar Point; Amherst (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Work-life balance

Free guest tickets for family

Office incentives

Park food & merchandise discounts

Local discounts

Employee events

Paid training

Uniforms provided

Job summary

Cedar Point in Sandusky, OH is seeking a Contact Center Agent to handle guest reservations, answer questions, and resolve concerns with accuracy and memorable service.

Responsibilities include answering calls and chats, securing guest data, handling credit card details securely, and providing friendly, helpful support to create lasting memories for guests. Flexible shifts and growth potential are available.

Qualifications

• Excellent customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must have 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by law

Responsibilities

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future.

Skills

Customer service

Communication

Active listening

Multi-tasking

Professionalism

22-24 available weekends nights

Tools

Typing 25 wpm

Job description

Cedar Point in Sandusky, OH is seeking a Contact Center Agent to handle guest reservations, answer questions, and resolve concerns with accuracy and memorable service.

Responsibilities include answering calls and chats, securing guest data, handling credit card details securely, and providing friendly, helpful support to create lasting memories for guests. Flexible shifts and growth potential are available.