Resort Reservations Specialist - In-Person (Sandusky)

Cedar Point; Fremont (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Ticket discounts

Family tickets

Office incentives

Food/merch discounts

Local discounts

Employee events

Uniforms provided

Job summary

Cedar Point in Sandusky, OH is seeking a Contact Center Agent to handle guest reservations, answer questions, and resolve concerns in an in-person role. The position offers pay of $14.25/hour with shifts between 8am and 11pm and a focus on delivering memorable experiences for guests from around the world.

Responsibilities include answering inbound calls and chats, entering guest information, securing credit card details, and maintaining confidentiality.

Qualifications

• Excellent customer service with a passion to help guests.
• Able to multi-task in a loud, fast-paced environment.
• Open availability including weekends, nights, and holidays.
• 18+ years of age.
• Pass a background check and drug test where required.

Responsibilities

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment.
• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future.

Skills

Customer service

Communication

Multitasking

Typing 25 wpm

Office basics

Job description

Cedar Point in Sandusky, OH is seeking a Contact Center Agent to handle guest reservations, answer questions, and resolve concerns in an in-person role. The position offers pay of $14.25/hour with shifts between 8am and 11pm and a focus on delivering memorable experiences for guests from around the world.

Responsibilities include answering inbound calls and chats, entering guest information, securing credit card details, and maintaining confidentiality.