Resort Reservations & Guest Experience Agent

Cedar Point; Toledo (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Work-life balance

Free tickets

Office incentives

Park discounts

Local discounts

Employee events

Training and uniforms

Job summary

Cedar Point in Sandusky, Ohio is hiring a Contact Center Agent to handle guest reservations, answer questions, and resolve concerns. The role is in-person and requires 18+ years old with shifts between 8am and 11pm. Training is provided and opportunities for growth into leadership roles may exist.

Responsibilities include answering calls/chats, entering guest data accurately, handling credit card details securely, and delivering memorable service to create lasting memories for guests.

Qualifications

• Excellent customer service focus with passion to help guests.
• Clear communication and active listening skills.
• Ability to multi-task in a loud, fast-paced environment.
• Professional conduct and confidentiality.

Responsibilities

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
• Gain skills, knowledge and experience that will benefit your future.

Skills

Customer service

Communication

Active listening

Multi-tasking

Typing 25 wpm

Confidentiality

Professionalism

Job description

Cedar Point in Sandusky, Ohio is hiring a Contact Center Agent to handle guest reservations, answer questions, and resolve concerns. The role is in-person and requires 18+ years old with shifts between 8am and 11pm. Training is provided and opportunities for growth into leadership roles may exist.

Responsibilities include answering calls/chats, entering guest data accurately, handling credit card details securely, and delivering memorable service to create lasting memories for guests.