Resort Reservations Agent — Create Memorable Guest Experiences

Cedar Point; Sandusky (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Work-life balance

Tickets for friends & family

Office incentives

Park food & merchandise discounts

Local business discounts

Employee events

Paid training & uniforms

Job summary

Cedar Point in Sandusky, OH seeks a responsible Contact Center Agent to handle guest reservations and provide welcoming, knowledgeable service. This in-person role operates between 8am and 11pm shifts, with opportunities for year-round advancement.

You will answer calls and chats, ensure accurate guest data entry, and securely process credit card details while maintaining a high standard of confidentiality and guest satisfaction. The position offers perks and paid training.

Qualifications

• Provide exceptional customer service to guests from around the world.
• Strong communication and active listening skills.
• Able to multi-task in a loud, fast-paced environment.
• Self-starter with minimal supervision and professional demeanor.
• Maintain confidentiality and professionalism at all times.
• Open availability including weekends, nights and holidays.
• Typing speed of at least 25 words per minute.
• Experience in a general office environment or similar setting.
• Must be 18+ years old.
• Preferred experience in a resort, call center or attraction setting.

Responsibilities

• Answer inbound calls and chats about reservations, park information, and guest concerns.
• Ensure guest information is entered accurately into the system.
• Enter and securely manage credit card details.
• Provide memorable service to build lasting guest relationships.
• Identify guest needs, clarify information, and offer solutions.
• Maintain a welcoming, positive attitude with guests.
• Deliver memorable experiences to help guests create memories.
• Identify opportunities for guest satisfaction and growth.

Skills

Customer service

Communication

Multi-tasking

Self-starter

Confidentiality

Weekend/night availability

Typing 25 wpm

General office experience

18+ age

Resort/call center experience

Job description

Cedar Point in Sandusky, OH seeks a responsible Contact Center Agent to handle guest reservations and provide welcoming, knowledgeable service. This in-person role operates between 8am and 11pm shifts, with opportunities for year-round advancement.

You will answer calls and chats, ensure accurate guest data entry, and securely process credit card details while maintaining a high standard of confidentiality and guest satisfaction. The position offers perks and paid training.