Resorts Contact Center Agent

Cedar Point; Vermilion (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Healthy work-life balance

Free tickets for family

Office incentives

Discounts on park food and merchandise

Discounts on local attractions

Employee events

Paid training and uniforms

Job summary

Cedar Point in Sandusky, Ohio is seeking a Contact Center Agent to handle guest reservations for resort properties. This in-person role requires 18+ and shifts between 8am and 11pm; pay is $14.25/hour.

You will answer calls, enter guest details, and resolve questions with courtesy, aiming to create memorable experiences and lasting memories for visitors. growth opportunities, year-round roles, benefits and discounts are offered.

Qualifications

• Provide exceptional customer service to guests from around the world.
• Answer inbound calls and chats promptly and professionally.
• Enter guest details accurately into the system.
• Maintain confidentiality and security of guest information.
• Open availability including weekends, nights, and holidays.

Responsibilities

• Answer inbound calls and chats regarding reservations and park information professionally.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details securely.
• Make guests happy by delivering memorable service.
• Identify guest needs, clarify information, and provide solutions.
• Maintain a positive and welcoming attitude for all guests.
• Deliver memorable experiences and help guests create lifelong memories.
• Gain skills and experience to benefit your future.

Skills

Customer service

Excellent communication

Active listening

Multi-tasking

Confidentiality

18+ age

Typing 25 wpm

Job description

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

Responsibilities

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future.

Some of our amazing perks and benefits:

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided

Overview

$14.25/hour.

Qualifications

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must have 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law