Reservations Call Center Supervisor: Lead Guest Service

Cedar Point; Fremont (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

3 weeks paid vacation

Sick time

Medical coverage options

401K match

Free entry to all parks and waterparks

Discounts on food and merchandise

Complimentary tickets for friends and 

Full-time employee events andGathering

Job summary

Cedar Point is seeking an enthusiastic Supervisor of the Reservations Call Center to oversee daily operations, ensure policy adherence, and maximize guest satisfaction and revenue for the park and its sister properties. The role requires leadership of seasonal staff, multi-property bookings, and strong service standards.

The position supports various shifts, including nights, weekends, and holidays, and offers full-time, year-round employment with comprehensive benefits and 401(k) matching.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 2–4 years of related work experience in reservations or call centers.
• Ability to work in a fast-paced environment with attention to detail.
• Strong verbal and written communication, and staff supervision skills.

Responsibilities

• Oversee daily supervisor checklist tasks: including stats, arrivals, cancellations, refunds, night audits, no-shows and daily revenue forecasting.
• Supervise training of seasonal/part-time agents for Cedar Point properties and park information lines.
• Monitor calls and chats for training and guest service etiquette.
• Resolve guest concerns and supervise responsiveness of reservation agents.
• Adjust staffing based on phone volume and oversee call center operations in real time.
• Assist with hiring and handle inbound calls and online chats as needed.

Skills

Customer service

Verbal & written communication

Team supervision

Shift flexibility

Education

High school diploma/GED

Bachelor’s degree preferred

Job description

Cedar Point is seeking an enthusiastic Supervisor of the Reservations Call Center to oversee daily operations, ensure policy adherence, and maximize guest satisfaction and revenue for the park and its sister properties. The role requires leadership of seasonal staff, multi-property bookings, and strong service standards.

The position supports various shifts, including nights, weekends, and holidays, and offers full-time, year-round employment with comprehensive benefits and 401(k) matching.